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[Resolved] CAnt register Plugin

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user site is say not registered when his plugins have a valid site key.

Solution:

This was a known issue by our team and has since been resolved.

This support ticket is created 6 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 4 replies, has 2 voices.

Last updated by chrisB-30 6 years, 5 months ago.

Assisted by: Shane.

Author
Posts
#912311

Hi,

I can't seem to register toolset on my site.

Here is a screenshot of my key:
hidden link

here is a screenshot of me trying to enter my key. It tell me me it is not valid:
hidden link

Am I missing something?

Thanks

#912491

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Chris,

Thank you for contacting our support forum.

Would you mind providing me with admin access to the website so that I can check on this for you ?

Thanks,
Shane

#912566

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Chris,

I registered the site using my account and it works.

Could you regenerate the key and try again ?

Thanks,
Shane

#912800

Nope still not working.

I tried deleting the site and re-adding as http and https, with www. and without, but it still tells me it is - "Invalid site key for the current site."

#912803

That's weird - suddenly a little key icon appeared in my dashboard next to the site url - it saidd click here to enter your serial number in wordpress admin (or something like that)

When I clicked there I was taken to my dashboard and saw a new section where I could enter my key - I entered it there and now everythinng is OK.

So I will close the ticket now.

Thanks