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[Resolved] CAnt register Plugin

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user site is say not registered when his plugins have a valid site key.

Solution:

This was a known issue by our team and has since been resolved.

This support ticket is created 6 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 4 replies, has 2 voices.

Last updated by chrisB-30 6 years, 6 months ago.

Assisted by: Shane.

Author
Posts
#912311

Hi,

I can't seem to register toolset on my site.

Here is a screenshot of my key:
hidden link

here is a screenshot of me trying to enter my key. It tell me me it is not valid:
hidden link

Am I missing something?

Thanks

#912491

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Chris,

Thank you for contacting our support forum.

Would you mind providing me with admin access to the website so that I can check on this for you ?

Thanks,
Shane

#912566

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Chris,

I registered the site using my account and it works.

Could you regenerate the key and try again ?

Thanks,
Shane

#912800

Nope still not working.

I tried deleting the site and re-adding as http and https, with www. and without, but it still tells me it is - "Invalid site key for the current site."

#912803

That's weird - suddenly a little key icon appeared in my dashboard next to the site url - it saidd click here to enter your serial number in wordpress admin (or something like that)

When I clicked there I was taken to my dashboard and saw a new section where I could enter my key - I entered it there and now everythinng is OK.

So I will close the ticket now.

Thanks