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[Resolved] Can't re order fields

This support ticket is created 5 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 6 replies, has 2 voices.

Last updated by Shane 5 years, 11 months ago.

Assisted by: Shane.

Author
Posts
#1206250
Captura de pantalla 2019-02-26 a las 13.37.05.png
Edit_Group_‹_Cooper_Pickett_Blog_—_WordPress.png

Hey Guys, thanks for develop such a fantastic plugin.

I am trying to:
1 - Re oder custom fields.
2 - This screen look like this constantly.

Link to a page where the issue can be seen:
1 - hidden link
2 - hidden link
I expected to see:

Instead, I got:
1 - I can see page load but can't reorder
2 - Content is never updated

#1206398

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cooper,

Thank you for contacting our support forum.

I suspect that this might be caused by a JS error.

Would you mind allowing me to have admin access to the website so that I can have a look at this for you ?

The private fields will be enabled for your next response.

Thanks,
Shane

#1206904

Hi Shane, thanks for your reply.

Await your response.

#1206990

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cooper,

I tried the credentials but they dont seem to work. Could you check them and let me know?

I've also removed them since they were public. The fields are now enabled for you to send them again. If you are not seeing the private fields please let me know.

Thanks,
Shane

#1207267

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cooper,

Thank you for the credentials.

I checked them and I wasn't able to log in to the site with the credentials.

Could you check them and let me know if they worked for you?

Thanks,
Shane

#1207641

Shane, use this pwd for login user
deBKC*F(cbOL!io&N$#SKUQ7

#1207669

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cooper,

The issue is coming from your theme.

It seems something in your theme is breaking the JS for the backend of the site. This is also affecting other plugins that you have installed.

Switching to the wordpress default theme the issue was gone but once I switched to the theme you were using the issue was present again.

Thanks,
Shane