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[Resolved] Can't Open Customizer Panel To Edit

This support ticket is created 2 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by Nigel 2 years, 10 months ago.

Assisted by: Nigel.

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#2269011

This issue pertains to the known customizer screen and the Elementor plugin issue that was discovered and escalated for support.

I refer to ticket: Edit Widget: WP Views Error > support reply #2253383

I have an urgent issue where I am unable to access the template footer section to edit the copyright on the template of a newly created client project because I am unable to access the Customizer panel.

What is being done to resolve this issue?

Is there another way I can access the footer area to edit it?

#2269109

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Please see the erratum relating to this known issue, which includes a patch you can apply until an update is published with the fix: https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/

#2269239

You should consider removing the false statement on your website "No Coding Needed"!

#2269337

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

The error is caused by an Elementor update. You can downgrade Elementor and wait for a Toolset update that includes the fix if you prefer.