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[Resolved] Can’t modifiy html in expert mode for CRED Form

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that when a user edits the html in Expert mode for CRED and saves their changes are lost.

Solution:

This issue has been resolved in the latest version of our Toolset Forms plugin.

This support ticket is created 5 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 6 replies, has 2 voices.

Last updated by davidB-40 5 years, 8 months ago.

Assisted by: Shane.

Author
Posts
#1201897

I am trying to: add a class to the div form-group and every time I saved the form, it delete everything inside of it or delete the additionnal div I created. When I disabled expert mode it show me all the field again but I can't modify the html again in expert mode.

#1202026

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

Thank you for contacting our support forum.

Would you mind providing me with admin access to the website so that I can check on this form for you ?

The private fields will be enabled for your next response.

Also please let me know the details of the form that is having this issue.

Thanks,
Shane

#1202395

The form is the Relationship Form -> Add Product to Estimate.

Thank you!

#1202434

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

This is a known issue and has already been reported when I checked.

Our development team should be looking at this and as soon as a solution is available I will update you.

Thanks,
Shane

#1203800

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

Just an update here.

I would recommend keeping an eye out on this post here https://toolset.com/errata/changes-done-using-expert-mode-with-post-relationship-forms-are-not-saved/

This is because any fix or workaround will be posted here.

Thanks,
Shane

#1205773

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

A patch has been made on the erratas page. Could you apply the patch and let me know if it helps.

https://toolset.com/errata/changes-done-using-expert-mode-with-post-relationship-forms-are-not-saved/
Thanks,
Shane

#1209072

My issue is resolved now. Thank you!