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[Resolved] Can't login via [wpv-login-form]

This support ticket is created 3 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 7 replies, has 2 voices.

Last updated by Shane 3 years, 2 months ago.

Assisted by: Shane.

Author
Posts
#2323085
MyAccountLoginfig05.png

Hi there,
In My Account and when not logged, i get this output (see fig05 attached).
It seems that Login form and registration form come together.
Mu theme is Astra
Can you help please.
Cdlt
Imed

#2323157
MyAccountLoginfig05.png

Hi there,
I think that i forget to attache the fig associated.

On the Page : My Account (www.innovationCompet.com) and when not logged, i get this output (see fig05 attached).
It seems that Login form and registration form come together.
My theme is Astra
Can you help please.
Cdlt
Imed

#2323295

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Imed,

Thank you for getting in touch.
Would you mind allowing me to have admin access to the website so that I can have a more detailed look at this for you ?

I've enabled the private fields for your next response.

Thanks,
Shane

#2324049

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

You login form should now be displaying correctly.

The problem was that you had bootstrap loading enabled and this directly conflicts with Woocommerce's css. I went to Toolset -> Settings and scrolled to Bootstrap loading and selected the option "Le thème ou un autre plugin est déjà en train de charger Bootstrap 4"

Please let me know if everything is ok now.

Thanks,
Shane

#2324123

Thank you Shane for your quick and efficient response.

The Layout is ok.

But what I don't understand is why I have two tabs in the same My Account page :
1) a tab to log in (ok) and
2) a tab to register?

Why do they appear at the same time?
How to hide the 2nd tab and instead add just a link below the first?

Thank you for your quick and efficient response.
cdlt
Imed

#2324227

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Imed,

There are 2 my account pages because 1 one was created manually by you and the other by Woocommerce.

So what you perhaps need to do is to set the one that was created by woocommerce as a draft so this doesn't appear on the frontend.
This is what is happening here.
Once you do this then you should only see the my account page that you've created which is this one below.
hidden link

Thanks,
Shane

#2327503

Hi Shane,
And thank you for your response.
I have only one May Account page now,
But i still get the pb : I have a loggin form 'connexion' and a 'S'enregistrer' form witch is to renew the password displayed on the same page My Account.
I dont understand why these to forms are shown in the same time and on the same page.
Please help
Cdlt
Imed

#2328761

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Emed,

This account page below would've been the one that is auto created by the Woocommerce plugin. It is independent of our Toolset plugins and this would be the default format of the Woocommerce Login/Register page.
hidden link

What you will need to do is to delete that page above and then re-create your own custom login page with our Toolset [wpv-login-form] shortcode.

Thanks,
Shane