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[Resolved] Can not install any plugins in Plugins > Add New > Upload

This thread is resolved. Here is a description of the problem and solution.

Problem:
When I tried to upload the plugin to your site I received "Request Timeout - Server timeout waiting for the HTTP request from the client."

Solution:
If this happens with all Plugins, contact your server administrator and work on a solution.

If this happens only with Toolset Types, you can contact us so we can investigate the reasons.

Meanwhile, you might then want to upload the plugin with FTP
The Types ZIP to download from https://toolset.com/account/downloads/ is complete.
Please upload it as a ZIP (not unzipped) to the Server in wp-content/plugins.
Then, unzip it.

This support ticket is created 5 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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This topic contains 4 replies, has 2 voices.

Last updated by bertrandV 5 years, 9 months ago.

Assisted by: Beda.

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#1230359

I am trying to: install the types plugin v3.2.7 that I downloaded from my Toolset account. I tried to install it using the admin panel> add plugin.
I am using the latest WP version
I have PHP version 7.2.16 see hidden link
I modified the php.ini file to set max_input_vars=3000
wp-config has define( 'WP_MEMORY_LIMIT', '512M' );
I disabled all the other plugins.
I set the theme to Twenty Nineteen.
I have 1.7GB RAM

Link to a page where the issue can be seen: hidden link

I expected to see: the plugin installed

Instead, I got: the following error message "The connection was reset" see screenshot hidden link

It is a brand new wordpress install on google cloud.

#1230364

That error mentions the connection was reset, which is not related to Toolset.
Can you install any other plugin?
I assume the same issue will happen.

To avoid this issue you might try to:
- upload the Plugin as ZIP to your FTP and then extract it there, so to activate it in Plugins later
- use the Toolset Installer (after registering Toolset) in Dashboard > Plugins > Add new > Commercial

When I tried to upload the plugin to your site I received "Request Timeout - Server timeout waiting for the HTTP request from the client."
This is an issue on the server, as I confirmed by tempting to upload other plugins (Duplicator, etc) which failed in the same error.

I'd suggest to contact the server administrators and explain the issue to them, given it happens with any Plugin.

Thank you!

#1230375
ToolsetTypesUploadErrors.PNG

Dear,

Thank you for your reply.
I am very surprised when you tell me that uploading plugins will probably fail. You should have seen that 48 plugins have been succesfully installed. No issues with them.
I followed your suggestion to unzip and transfer the types folder to the plugins folder via SFTP. I did it. As you can see on the screenshot, the types folder is completely transfered on the server. But it is not appearing on the admin plugin page. So I checked the error report from Filezilla. Take a look at the screenshot : you will see red error messages like the following "Directory /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/types/types/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/assets/js: no such file or directory".
Looks like the types zip file is not complete.

#1230392

Eventually, those other plugins were not uploaded but installed from the library?
As I mention, I tried myself uploading several non-Toolset Plugins and it simply fails with the message shared before.
You can try this as well - it should fail as soon you upload any plugin.

The Types ZIP you download from https://toolset.com/account/downloads/ is complete.
Please upload it as a ZIP (not unzipped) to the Server in wp-content/plugins.
Then, unzip it.

Eventually, during the upload of the unzipped file as you mention, some data got lost.

I am also positive that no other plugin can be uploaded on the site from a local machine, as I tried it again and it failed again with the same error.
I suggest getting in touch with the server admins about this issue. The server's logs can tell why it fails (on every plugin I tried to upload, not just Toolset)

#1230407

My issue is resolved now. Thank you!