Skip Navigation

[Resolved] Can't edit a content template anymore

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 6.67 hours from now. Thank you for your understanding.

Sun Mon Tue Wed Thu Fri Sat
- 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 -
- 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 -

Supporter timezone: Europe/London (GMT+00:00)

This topic contains 4 replies, has 2 voices.

Last updated by Nigel 1 year ago.

Assisted by: Nigel.

Author
Posts
#2664337

I am trying to: Edit content template

Link to a page where the issue can be seen: hidden link

I expected to see: Block editor functioning

Instead, I got: The screen is blocked, only loading, and Chrome after some minutes gives me a warning about a non-responding web page.

See the video, please: hidden link

#2664489

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

I visited your site, I see it is in maintenance mode, so I did quick basic tests, disabling non-Toolset plugins and changing theme, but the browser still hangs when trying to edit the content template.

To be able to investigate further I would need to take a copy of your site for testing locally.

Is that okay?

#2664761

Yes, ok!

PS.: WP sent this email (in PT-BR language) when the error occurred yesterday:

Detalhes do erro
================
Um erro do tipo E_COMPILE_ERROR foi causado na linha 739 do arquivo /home/lucasdrummond/webapps/lucasdrummond/wp-content/plugins/types/vendor/toolset/types/admin.php. Mensagem de erro: require_once(): Failed opening required '/home/lucasdrummond/webapps/lucasdrummond/wp-content/plugins/types/vendor/toolset/types/includes/fields.php' (include_path='.:')

#2665309

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Sorry for the delay, I was off yesterday. I have your site copy installed locally and am looking at this this morning.

#2665397

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I couldn't determine exactly what the source of the problem.

I noticed one setting in the database for the template which was wrong and was contributing to the problem, and I updated that.

The page then at least began to load, but would not complete loading.

In the end I had to directly edit the template markup in the database, and remove the markup for the first section, which was for a slider block.

It's not possible for me to determine what exactly went wrong with this, but having removed the slider block the template now edits normally.

So I would kindly ask you to resume editing the template as required: I expect that you should be able to add a slider block where you had added one previously, if you could please confirm.

#2665399

It seems to be ok now.

If I notice another bug or difficult, I call you again.

Thank you very much!