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[Resolved] Can't edit a content template anymore

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Supporter timezone: Europe/London (GMT+00:00)

This topic contains 4 replies, has 2 voices.

Last updated by Nigel 1 year, 1 month ago.

Assisted by: Nigel.

Author
Posts
#2664337

I am trying to: Edit content template

Link to a page where the issue can be seen: hidden link

I expected to see: Block editor functioning

Instead, I got: The screen is blocked, only loading, and Chrome after some minutes gives me a warning about a non-responding web page.

See the video, please: hidden link

#2664489

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

I visited your site, I see it is in maintenance mode, so I did quick basic tests, disabling non-Toolset plugins and changing theme, but the browser still hangs when trying to edit the content template.

To be able to investigate further I would need to take a copy of your site for testing locally.

Is that okay?

#2664761

Yes, ok!

PS.: WP sent this email (in PT-BR language) when the error occurred yesterday:

Detalhes do erro
================
Um erro do tipo E_COMPILE_ERROR foi causado na linha 739 do arquivo /home/lucasdrummond/webapps/lucasdrummond/wp-content/plugins/types/vendor/toolset/types/admin.php. Mensagem de erro: require_once(): Failed opening required '/home/lucasdrummond/webapps/lucasdrummond/wp-content/plugins/types/vendor/toolset/types/includes/fields.php' (include_path='.:')

#2665309

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Sorry for the delay, I was off yesterday. I have your site copy installed locally and am looking at this this morning.

#2665397

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I couldn't determine exactly what the source of the problem.

I noticed one setting in the database for the template which was wrong and was contributing to the problem, and I updated that.

The page then at least began to load, but would not complete loading.

In the end I had to directly edit the template markup in the database, and remove the markup for the first section, which was for a slider block.

It's not possible for me to determine what exactly went wrong with this, but having removed the slider block the template now edits normally.

So I would kindly ask you to resume editing the template as required: I expect that you should be able to add a slider block where you had added one previously, if you could please confirm.

#2665399

It seems to be ok now.

If I notice another bug or difficult, I call you again.

Thank you very much!