[Resolved] Can't create CRED post forms using conditional custom fields

[Author]

Posts

[henrikB-3]

When you add a new post, depending on what option you choose in an select field more fields should popup in a cred post form.

In the post form editor I have used "conditional group" to set up the conditions for that particular field to emerge. But it does not work.

I have tried the same "setup" on a diffrent site and it worked.

I find it very strange that it does not work.

see my image for details

[Shane]

Hi Henrik,

Thank you for getting in touch.

Can you send me a link to this page on the frontend where you've setup the conditional ?

I know that if there are any Javascript errors on your website's console then it will cause the conditionals not to function.

Thanks,
Shane

[henrikB-3]

Hi Shane
here is a frontend form that has some conditionals. hidden link

Like "typ av förening" should "studentförening" have two other fields showing up and "kårförening" have one field.

If you would like to have admin access, let me know.

regards Henrik

[Shane]

Hi Henrik,

I'm not seeing any errors being generated in the website's console so it seems to be an issue with the form itself.

Can you allow me to have admin access to the site so that I can check on the further for you ?

I've enabled the private fields for your next response.

Thanks,
Shane

[Shane]

Hi Henrik,

So the conditional that you've set in types works on the forms with my newly created form.
hidden link

Not sure why it doesn't work with the manual conditional on the form but you can set the condition in the Types field area and it will work on the form itself.

Thanks,
Shane

[henrikB-3]

Ok. thanks.

It is strange that you can't make conditionals in the post form editor when you have the possibility to use conditional groups.

When you are doing it the way you did it, how do you get rid of the field names when you haven't choosen any options?

thank you Henrik

[Shane]

Hi Henrik,

It is strange that you can't make conditionals in the post form editor when you have the possibility to use conditional groups.

I'm not saying you can't because you can, the issue is i'm not sure why it isn't working on your end.

You should be able to remove the field label by editing the field itself. See Screenshot

Perhaps the issue is unique to your server. You mentioned that your other sites work fine with the conditionals. I'm assuming that they are on a different server from this one.

Thanks,
Shane

[henrikB-3]

Hi

The other domain was on a diffrent server the first time I tried it. I did a duplicator copy of it and uploaded it to the same server as studentumea.se but now campusloppis.se (both of the domains lay on the same Ip address)

you can check a CRED form out here hidden link

Next I will try to upload the duplicator copy on studentumea.se and see if it works or not.

/Henrik

[Shane]

Hi Henrik,

Have you tried uploading the duplicator to the next server?

If so can you let me know if the issue is still present there?

Thanks,
Shane

[henrikB-3]

Hi

The problem is not present. hidden link

What shall we do? My issue is resolved now but we don't know that caused it in the first place.

/Henrik

[Shane]

Hi Henrik,

Given that the issue works fine and is the exact same site I can only assume that its an issue with the server itself not being compatible with the plugin.

Unfortunately seeing that there are no errors being generated I can't give an exact point to say what is the exact issue.

Thanks,
Shane

[henrikB-3]

My issue is resolved now. Thank you!