[Resolved] Can't add User Custom Field in Form

[Author]

Posts

[viktorI]

I am trying to create a membership site, where user can have custom field and update some detail (custom field).

When i'm constructing user form, there's a glitch on the screen , the generic fields (get's open and close automatically over and over). After i put custom field and save, the page refersh and i got back into original form

i already deactivate all plugin and left 3 plugin running (types, views, and form)

Screencast: hidden link

How to solve this ?

[Shane]

Hi Viktor,

Thank you for contacting our support forum.

Would you mind providing me with admin access to this site so that I can have a look at it for you ?

The private fields have been enabled for your next response.

Thanks,
Shane

[viktorI]

Let me know if you receive the details

[Shane]

Hi Viktor,

Thank you for the credentials.

I tried the password but it doesn't seem to work.

Could you try it on your end and let me know?

Thanks,
Shane

[viktorI]

please try again now.. i tried and it worked..... if there's still problem.. try to login from front-end (hidden link, there's sign in button on the top)

[Shane]

Hi Viktor,

Thank you I was able to replicate and have updated our team with an escalated ticket.

However it is still useable if you wait a few seconds for it to stop opening and closing and then you can just open the section and it functions normal.

You may need to do this as an alternative while we await a fix.
Thanks,
Shane

[viktorI]

When it stopped, anything you update will be not saved, if you take a look at chrome developer tools, its stopped because error request shown.... the only way to update at this moment is via Expert mode.

Thanks

[Shane]

Hi Viktor,

I was also able to replicate this one too. I've made the report for this as well so they should be looking at this for a fix.

Thanks,
Shane

[Shane]

Hi Viktor,

There has been an erratas page opened for this where you can check occasionally to see if there are any updates on this.
https://toolset.com/errata/generic-fields-on-forms-jump-collapse-expand-several-times-before-they-finally-collapse-and-stay-stable/

Thanks,
Shane

[Shane]

Hi Victor,

This should be fixed now.