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[Resolved] Can't active OTGS Installer after moving from dev to live

This thread is resolved. Here is a description of the problem and solution.

Problem:
After moving the site to its final destination, I'm unable to activate the OTGS Installer to update the site key. Although WordPress displays the message that it's active, it's not showing as active.

Solution:
To activate the OTGS Installer and update the site key, follow these steps:

Ensure you are logged into Toolset.com.
Navigate to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)".
Click "Register Toolset" on the right section of the screen.
Click the "Get a key for this site" link to generate an auto-generated key.
Copy the key and paste it into the "Site Key" input box.
Click "OK" to confirm.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 3 replies, has 2 voices.

Last updated by Christopher Amirian 2 years ago.

Assisted by: Christopher Amirian.

Author
Posts
#2681893

Hi there

I've now moved the site to the final destination but cannot activate the OTGS Installer to update the site key.

Wordpress displays the message that it's active but it's not showing as active.

I have the latest versions of WordPress, plugins and PHP7.4.

Any help would be appreciated
Richard

#2681983

Christopher Amirian
Supporter

Languages: English (English )

Hi there,

Would you please do as follows?

- Make sure that you are logged in Toolset.com.
- Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)".
- Click the "Register Toolset" at the right section of the screen.
- Click the "Get a key for this site" link annotated in the screenshot below.
- A new page will open up and the auto-generated key will show in pop-up.
- Copy the key and paste it into the "Site Key" input box annotated in the screenshot below.
- Click the "OK" button.

See if it works, if not, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

#2682011

Hey Christopher, that's great and how did I miss that. Ok all sorted.

#2682079

Christopher Amirian
Supporter

Languages: English (English )

I'm glad that you have managedd to fix that.