[Escalated to 2nd Tier] can't activate other plugins when Types is active

[Author]

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[barakl]

I can't activate any plugin.
I get : Fatal error message
you can see it in this video:
hidden link

I chat with Cloudways support team and this is what they wrote me:
"As there seems to be an issiue in the Dismissed.php file of the plugin."

I have received this error:
wp plugin activate codepress-admin-columns
PHP Fatal error: Uncaught Error: Call to undefined function OTGS\Installer\AdminNotices\wpml_collect() in /home/881947.cloudwaysapps.com/qrzupayvnf/public_html/wp-content/plugins/types/vendor/otgs/installer/includes/admin-notices/Dismissed.php:36
Stack trace:
#0 /home/881947.cloudwaysapps.com/qrzupayvnf/public_html/wp-includes/class-wp-hook.php(310): OTGS\Installer\AdminNotices\Dismissed::dismissNoticeOnPluginActivation()
#1 /home/881947.cloudwaysapps.com/qrzupayvnf/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters()
#2 /home/881947.cloudwaysapps.com/qrzupayvnf/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#3 /home/881947.cloudwaysapps.com/qrzupayvnf/public_html/wp-admin/includes/plugin.php(678): do_action()
#4 hidden link): activate_plugin()
#5 [internal function]: Plugin_Command->activate()
#6 hidden link): call_user_func()
#7 [internal function]: WP_CLI\Dispatcher\CommandFactory::WP_CLI\Dispatcher\{closure}()
#8 hidden link): call_user_func()
#9 hidden link): WP_CLI\Dispatcher\Subcommand->invoke()
#10 hidden link): WP_CLI\Runner->run_command()
#11 hidden link): WP_CLI\Runner->run_command_and_exit()
#12 hidden link): WP_CLI\Runner->start()
#13 hidden link): WP_CLI\Bootstrap\LaunchRunner->process()
#14 hidden link): WP_CLI\bootstrap()
#15 hidden link): include('hidden link...')
#16 /usr/local/bin/wp(4): include('hidden link...')
#17 {main}
thrown in /home/881947.cloudwaysapps.com/qrzupayvnf/public_html/wp-content/plugins/types/vendor/otgs/installer/includes/admin-notices/Dismissed.php on line 36
Fatal error: Uncaught Error: Call to undefined function OTGS\Installer\AdminNotices\wpml_collect() in /home/881947.cloudwaysapps.com/qrzupayvnf/public_html/wp-content/plugins/types/vendor/otgs/installer/includes/admin-notices/Dismissed.php:36
Stack trace:
#0 /home/881947.cloudwaysapps.com/qrzupayvnf/public_html/wp-includes/class-wp-hook.php(310): OTGS\Installer\AdminNotices\Dismissed::dismissNoticeOnPluginActivation()
#1 /home/881947.cloudwaysapps.com/qrzupayvnf/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters()
#2 /home/881947.cloudwaysapps.com/qrzupayvnf/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#3 /home/881947.cloudwaysapps.com/qrzupayvnf/public_html/wp-admin/includes/plugin.php(678): do_action()
#4 hidden link): activate_plugin()
#5 [internal function]: Plugin_Command->activate()
#6 hidden link): call_user_func()
#7 [internal function]: WP_CLI\Dispatcher\CommandFactory::WP_CLI\Dispatcher\{closure}()
#8 hidden link): call_user_func()
#9 hidden link): WP_CLI\Dispatcher\Subcommand->invoke()
#10 hidden link): WP_CLI\Runner->run_command()
#11 hidden link): WP_CLI\Runner->run_command_and_exit()
#12 hidden link): WP_CLI\Runner->start()
#13 hidden link): WP_CLI\Bootstrap\LaunchRunner->process()
#14 hidden link): WP_CLI\bootstrap()
#15 hidden link): include('hidden link...')
#16 /usr/local/bin/wp(4): include('hidden link...')
#17 {main}
thrown in /home/881947.cloudwaysapps.com/qrzupayvnf/public_html/wp-content/plugins/types/vendor/otgs/installer/includes/admin-notices/Dismissed.php on line 36

[Christopher Amirian]

Hi there,

Would you please update Toolset Types to version 3.5.1 and update other Toolset plugins as we released a new version last night?

See if the issue still persists after the update.

Thanks.

[barakl]

Hi Christopher
I just did, but still I cant activate any new plugin

[Christopher Amirian]

Hi there,

I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

Also I want to ask if it is ok we copy the website to our server for further investigation if needed.

Thanks.

[Christopher Amirian]

Hi there,

Thank you. Upon checking there is an issue with a plugin called Comeet. It is not possible to deactivate it in the first place.

I even tried from the FTP by changing the folder name.

Even when Toolset id off that plugin is not getting deactivated.

I will need that to be deactivate to test in a minimal setup

Thanks.

[barakl]

I update Comeet to the latest version - and now it is not active

[Christopher Amirian]

Thank you.

The issue is reported to the development team.

I will get back to you as soon as I have an update.

Thanks.

[barakl]

Hi - Just happened again on another site!
this is super urgent - what can I do?

[Christopher Amirian]

Hi there,

The issue is still under development. For now, you can have the workaround below:

Deactivate Toolset, activate whatever plugins you meant to and after that activate Toolset.

Thanks.