can't access modules - Make sure you are connected to the Internet to access...

This support ticket is created 4 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Module Manager

This topic contains 3 replies, has 2 voices.

Last updated by Shane 4 years, 8 months ago.

Assisted by: Shane.

Author

Posts

March 3, 2020 at 8:48 am #1537017

dallasS

I am trying to: install and use a module

Link to a page where the issue can be seen:

I expected to see: a list of modules available to install

Instead, I got: A long load time and then this error: "Make sure you are connected to the Internet to access our modules library server." I am definitely connected to the internet.

March 3, 2020 at 2:22 pm #1537427

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dallas,

Thank you for getting in touch.

That is quite odd. I'm assuming that you're not working on a localhost but your site is on a live server that I can access correct?

If so would you mind allowing me to have admin access to the site to check on this for you ?

The private fields will be enabled for your next response.

Thanks,
Shane

March 3, 2020 at 8:06 pm #1537813

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dallas,

I was able to replicate the issue and have escalated to our 2nd tier supporters for further checks.

Once there is an update I will inform you.

Thanks,
Shane

March 13, 2020 at 2:21 pm #1549905

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dallas,

Our team has resolved the issue and the fix will be made in a future release.

Thanks,
Shane