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[Resolved] Can’t access content template in Divi builder. Content doesn’t display

This thread is resolved. Here is a description of the problem and solution.

Problem:
The issue here is that the user is unable to access his divi builder on his content template.

Solution:

This was a known issue in version 1.5 of our Blocks plugin. This has since been resolved in version 1.5.1 of our Blocks plugin.

This support ticket is created 3 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 1.91 hours from now. Thank you for your understanding.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 4 replies, has 2 voices.

Last updated by JeffK362 3 years, 7 months ago.

Assisted by: Shane.

Author
Posts
#2027333

I am trying to: edit a content template using the divi builder. However the content template will not bring up the divi builder and the content is not displaying for the single page custom post type auctions

Link to a page where the issue can be seen:

 <em><u>hidden link</u></em> 

for display and

<em><u>hidden link</u></em>

I expected to see: content and divi builder

Instead, I got: no content and no divi builder.

#2027471

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jeff,

Thank you for getting in touch.

The problem was essentially being caused by our Layouts plugin. What had happened was that you had an empty layout assigned to the Auction post type which caused the page to show up blank.

For now I've disabled the layouts plugin given that this was the only layout there. I suspect that you won't be using layouts given that you're building out your template with Divi.

Please let me know if this helps.
Thanks,
Shane

#2027493

The single page template is now working thanks to your fix. Cna you tell me why the map is no longer displaying such as

[su_gmap address=”9234 Bay Drive, Surfside FL, 33154“]

from page

<em><u>hidden link</u></em>
#2027517

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jeff,

The map should now be loading.

The problem was that the map was being generated by the Shortcode unlimited plugin and this was disabled in your list of plugins.

I went ahead and re-enabled it and it the map started to show again.

Please let me know if this helps.
Thanks,
Shane

#2027541

My issue is resolved now. Thank you!