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[Resolved] Cannot Upgrade to Current Version with Valid Key

This thread is resolved. Here is a description of the problem and solution.

Problem: The commercial plugin tab shows that my Types version is out of date, but does not let me update.

Solution: Download a fresh copy of Types from your account downloads area, then deactivate and delete the current Types plugin from your site. Upload the new copy and activate the latest version.

This support ticket is created 5 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by steveW-8 5 years, 11 months ago.

Assisted by: Christian Cox.

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#1199369
Screenshot (5).png

I am trying to: Upgrade to new version with valid key

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

#1199392

Hi, sorry for the inconvenience. The easiest way to fix this is to download a fresh copy of Types 3.2.4 from https://toolset.com/account/downloads, deactivate and delete the Types plugin from wp-admin, then upload and install the fresh Types plugin you downloaded from our site. Let me know if you run into problems with this approach.

#1200273

My issue is resolved now. Thank you!