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[Resolved] Cannot update toolset

This thread is resolved. Here is a description of the problem and solution.

Problem: I would like to update but I am shown an error that I must update my Elegant Themes subscription.

Solution: Go to wp-admin > Plugins > Add New, click the Commercial submenu, and register Toolset if it is not already registered. Then click "Check for updates" and use the automatic update process to update Toolset plugins.

This support ticket is created 5 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/New_York (GMT-04:00)

This topic contains 2 replies, has 2 voices.

Last updated by Diederik 5 years, 10 months ago.

Assisted by: Christian Cox.

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Posts
#1154703

I am trying to:
Update but get the following error. (I've had this on all my sites with Divi installed.

Before you can receive product updates, you must first authenticate your Elegant Themes subscription. To do this, you need to enter both your Elegant Themes Username and your Elegant Themes API Key into the Updates Tab in your theme and plugin settings. To locate your API Key, log in to your Elegant Themes account and navigate to the Account > API Key page. Learn more here. If you still get this message, please make sure that your Username and API Key have been entered correctly ()

#1154887

Please go to wp-admin > Plugins > Add New, and click the Commercial submenu. Scroll down and you should find a Toolset panel. If Toolset is unregistered, add your registration information. Then, click "Check for Updates". Check any updates available and click "Download". If you are unable to update, please tell me any new messages that appear.

#1157659

My issue is resolved now. Thank you!

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.