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[Resolved] Cannot update plugins (500 error)

This thread is resolved. Here is a description of the problem and solution.

Problem:

Error when updating plugins

Solution:

In order to know exactly what is wrong here I would recommend that you enable the wordpress debugging as this would let us know exactly what is generating the error.

To enable the debug please follow the instructions in the link below.
https://www.a2hosting.com/kb/installable-applications/optimization-and-configuration/wordpress2/debugging-wordpress

This support ticket is created 6 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 2 voices.

Last updated by Scott Wells 6 years, 9 months ago.

Assisted by: Shane.

Author
Posts
#657924

I am trying to: update plugin

Link to a page where the issue can be seen: wp-admin

I expected to see: plugin completed

Instead, I got: 500 error ( on access and layout plugins it was saying "completed" but it is still in the plugin update queue. For maps and views I get a 500 error everytime...

#658281

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Scott,

Thank you for contacting our support forum.

In order to know exactly what is wrong here I would recommend that you enable the wordpress debugging as this would let us know exactly what is generating the error.

To enable the debug please follow the instructions in the link below.
hidden link

Thanks,
Shane

#658935

Okay, debug enabled. attempted to update all 4 plugins again with debug enabled. It looks like now it updated 3 of 4 and the updates stuck...
The one that did not update is "maps". HOWEVER this time there was not a 500 error and I did not have to restore a backup; Which was the case when I sent the ticket and I have been trying once every few days for a week!

This time i got a success message but wp admin still says that maps needs to be updated ( this was also happening to the other 3 plugins through out last week - updates to these were saying "success" but not being updated.)

below is the new log with debug enabled:

{"core":{"Wordpress":{"Multisite":"No","SiteURL":"http:\/\/seniorlivinghomeguide.com","HomeURL":"http:\/\/seniorlivinghomeguide.com","Version":"4.9.5","PermalinkStructure":"\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, wp-types-group, wp-types-user-group, wp-types-term-group, project, dd_layouts, view, view-template, cd-admin-page, community, widget-area","PostSatus":"publish, future, draft, pending, private, trash, auto-draft, inherit"},"Server":{"jQueryVersion":"1.12.4","PHPVersion":"5.6.31-4+wpengine10","MySQLVersion":"5.6.39","ServerSoftware":"Apache"},"PHP":{"MemoryLimit":"512M","UploadMax":"50M","PostMax":"100M","TimeLimit":"3600","MaxInputVars":"1000"}},"plugins":{"active_plugins":{"akismet\/akismet.php":{"Name":"Akismet 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#658988

OKay I just tried to update maps 1 more time.. with debug enabled and it seems to have worked now.
I will get back to you if it seems like they are somehow now updated ...again.