This problem (e.g. not being able to update content on pages containing Toolset Views, etc. and the page Update button being greyed out) is cropping up on ALL my Toolset websites and I'm exasperated. Clients are not happy.
Disabling the WordPress Autosave seems to help alleviate the issue so I'm wondering if this is something to do with the cause.
Once I've done this, I edit the page, and just as it’s loading when the Update button IS available (for a very short time), it then loads up the View and the Update button consequently greys out.
Sometimes I can press the Update button whilst it's briefly active and the page is first loading. I’ve found that this seems to work for me, allowing me to then update the page without issue afterwards.
But this is all far from ideal. Judging by the many posts appearing on Google if you search for 'toolset view update button greyed out' this has to be a quite common significant issue for the past 3 years.
Is there any way Toolset can escalate this issue and get to the bottom of it?
Hi there,
I'd be happy to take a look into the issue to see if I can find a common reason why this might happen.
The best way to go forward is to give us the login information for a staging version of the website with the issue so we can check.
Please make sure that you set the next reply as private to provide the login info.
Before that please follow the steps below and get back to me with the results:
1. Make sure yu have the latest version of Toolset plugins.
2. Check if the same thing happens when you add a new page with a new views block.
3. Check for a possible plugin/theme conflict
- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except Toolset and its add-ons.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.
Thanks.
Hi Josh,
Thank you very much for the information, I went to the test page and I did not experience the same thing you mentioned.
I created a video of my experience and gave some suggestions there:
hidden link
Thanks.
Thanks for your reply Christopher. the video format is very useful.
I tried logging in and updating the Test page. Initially it was fine but then it did it again. The home page is also worth checking as this does it nearly every time.
The problem is intermittent although it does seem to happen 80% of the time.
As a web designer, I use multiple browsers, all up to date, so I'm confident this isn't an issue.
Can you please log in and try again as I'm sure you'll quickly encounter the issue?
Thanks,
Josh.
Hi there,
Thanks, I tried one more time with the homepage as you mentioned and I still can not replicate the issue.
If you check the video below you will see that I checked multiple times:
hidden link
Maybe if you could give screencast of what you are experiencing and also I would appraiecate it if you check with another device as you mentioned you already checked with other browsers.
Thanks.
Hi Christopher,
That's so strange - I can't understand why it works for you. My clients who use the website report the same problem.
However, I have inadvertently found another workaround. There are 3 buttons at the top of the editing pane for controlling the editing width. When I click on tablet (then back to desktop), the Update button becomes available again. This might suggest the problem is a clash between Kadence and Toolset.
I've recorded a video showing the problem and the workaround I've found.
hidden link
Regards,
Josh.
Hi Josh,
Thank you for the video, it seems that the issue happens for you with the first load and as soon as you do a small change it fixes.
Also, I saw that it was happening when the previous sessions of the changes was not saved and that top yellow pop up showed.
I am not sure if it is related or not but as I can not replicate the issue (I checked again), Can you please do the test below on your machine?
- Please do it on a staging website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except Toolset and Toolset add-ons.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.
See if you can pinpoint any sort of conflict that way?
Thanks.
Hi Christopher,
I will recheck but it might not be until tomorrow as I'm out of the office for much of today.
Stand by and I'll update this ticket again when I've had a chance to.
Speak again soon,
Josh.
Hi Christopher,
I've decided to discontinue further investigations into the problem. I'm very short of time and I have tried all those suggestions in your last reply previously. I don't think we're making any progress with it.
The workaround of pressing the 'screen width' buttons which seems to enable the Update button will suffice for now. If it becomes an issue again I'll raise it again in the future, but for now, we'll leave it.
Regards,
Josh.
