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[Resolved] Cannot send test email notification in toolset forms

This thread is resolved. Here is a description of the problem and solution.

Problem:
Cannot send test email notification in toolset forms

Solution:
The email goes to spam/junk due to any of the listed reason with the following link:
=> https://popupsmart.com/blog/why-emails-go-to-spam-instead-of-inbox

You should set your email to "Not a Spam" or "Not a Junk" and from next time it should be in your inbox.

If you want to set email headers while sending email, you can use the Toolset form hook: "cred_mail_header"

You can find the proposed solution in this case with the following reply:
=> https://toolset.com/forums/topic/cannot-send-test-email-notification-in-toolset-forms/#post-1770251

Relevant Documentation:
=> https://toolset.com/documentation/programmer-reference/cred-api/#cred_mail_header

This support ticket is created 4 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 2 voices.

Last updated by salimA 4 years, 4 months ago.

Assisted by: Minesh.

Author
Posts
#1768945

I have created an email notification after submitting the form. But, when I am trying to send a test email I got an Error :
AJAX Request failed!
Response Code: 500
Response Message:
There has been a critical error on your website.

#1769231

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I see you do not shared the debug information.

Can you please send me debug information:
=> https://toolset.com/faq/provide-debug-information-faster-support/

Are you using any SMTP plugin?

As I see we have had couple of tickets recently where user reported such the same issue but when they deactivate the SMTP plugin, they were able to send the test email.

If you are using SMTP plugin - can you please try to deactivate it and check if you able to send the test email?

#1770033

Yes, I have WP Mail SMTP, When I deactivate the plugin, the test email has been sent but I received it in junk mail.

How can we make emails received in the inbox instead of junk mail?
Don't we need SMTP Plugins?

#1770251

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ok great - so you should deactivate for now.

The email goes to spam/junk due to any of the listed reason with the following link:
=> hidden link

You should set your email to "Not a Spam" or "Not a Junk" and from next time it should be in your inbox.

If you want to set email headers while sending email, you can use the Toolset form hook: "cred_mail_header"
=> https://toolset.com/documentation/programmer-reference/cred-api/#cred_mail_header

#1771581

My issue is resolved now. Thank you!