[Resolved] Cannot Save Post Form with Notifications

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[Eric]

When I save a post form with notifications, I am redirected to a 403 page. When I save a post form without notifications, it will save just fine. Please watch my video at video-removed

Thank you,

🙂 Eric

The errors I see in my error_log file are:

2025-02-25 01:18:56.824408 [INFO] [138580] [T0] [162.158.63.53:34376:HTTP2-25#APVH_transmitters.aaa.com:443] File not found [/home/transm/public_html/403.shtml]
2025-02-25 01:01:15.102781 [INFO] [44676] [T0] [172.70.114.197:34708:HTTP2-15#APVH_transmitters.aaa.com:443] File not found [/home/transm/public_html/403.shtml]
2025-02-25 00:58:25.796364 [INFO] [44677] [T0] [162.158.158.65:28932:HTTP2-7#APVH_transmitters.aaa.com:443] File not found [/home/transm/public_html/402.shtml]
2025-02-24 22:43:55.978142 [INFO] [4124554] [T0] [162.158.159.38:59634:HTTP2-13#APVH_transmitters.aaa.com:443] File not found [/home/transm/public_html/403.shtml]
2025-02-24 22:42:28.204573 [INFO] [4124551] [T0] [108.162.246.82:41832:HTTP2-9#APVH_transmitters.aaa.com:443] File not found [/home/transm/public_html/403.shtml]

[Minesh]

Hello. Thank you for contacting the Toolset support.

That is really strange.

In order to minimize the cause of the issue and to ensure there is no plugin/theme conflict:

Could you please try to resolve your issue by deactivating all third-party plugins as well as switch to the default theme to check for any possible conflicts with any of the plugins/theme?
- Do you see any difference?

In addition to that:
Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

[Eric]

Hello Minesh, thank you for the prompt response. Per your suggestions, I provided the Toolset debug info, and I tested with deactivated plugins and the default 2025 WordPress theme. Please find a second video showing my actions at video-removed
I am beginning to wonder if the issue relates to a server setting. I am running PHP 8.3 and the latest version of LiteSpeed Server. However, I've never had this issue happen before.

Thank you,
Eric

[Eric]

Hello again Minesh. I checked all of my server settings and nothing is blocking my attempt to save the custom post form. I did not find any server errors. The debug log now only confirms the following below.

I attempted to create a new post form without notifications and that saved without issues. I added notifications and the 403 displayed.

Here is the debug log report...

[25-Feb-2025 18:55:38 UTC] Checking capabilities for user: 7
[25-Feb-2025 18:55:53 UTC] Current user ID: 7
[25-Feb-2025 18:55:53 UTC] User roles: administrator
[25-Feb-2025 18:55:53 UTC] Checking capabilities for user: 7
[25-Feb-2025 18:56:03 UTC] Current user ID: 7
[25-Feb-2025 18:56:03 UTC] User roles: administrator
[25-Feb-2025 18:56:03 UTC] Checking capabilities for user: 7
[25-Feb-2025 18:56:34 UTC] Current user ID: 7
[25-Feb-2025 18:56:34 UTC] User roles: administrator
[25-Feb-2025 18:56:34 UTC] Checking capabilities for user: 7
[25-Feb-2025 18:56:41 UTC] Current user ID: 7
[25-Feb-2025 18:56:41 UTC] User roles: administrator
[25-Feb-2025 18:56:41 UTC] Checking capabilities for user: 7
[25-Feb-2025 18:56:46 UTC] Current user ID: 7
[25-Feb-2025 18:56:46 UTC] User roles: administrator
[25-Feb-2025 18:56:46 UTC] Checking capabilities for user: 7
[25-Feb-2025 18:56:52 UTC] Current user ID: 7
[25-Feb-2025 18:56:52 UTC] User roles: administrator
[25-Feb-2025 18:56:52 UTC] Checking capabilities for user: 7
[25-Feb-2025 18:56:52 UTC] Current user ID: 7
[25-Feb-2025 18:56:52 UTC] User roles: administrator
[25-Feb-2025 18:56:52 UTC] Checking capabilities for user: 7
[25-Feb-2025 18:56:53 UTC] Current user ID: 7
[25-Feb-2025 18:56:53 UTC] User roles: administrator
[25-Feb-2025 18:56:53 UTC] Checking capabilities for user: 7
[25-Feb-2025 18:56:55 UTC] Current user ID: 7
[25-Feb-2025 18:56:55 UTC] User roles: administrator
[25-Feb-2025 18:56:55 UTC] Checking capabilities for user: 7

[Christopher Amirian]

Hi,

This is Christopher answering back as Minesh is off today. He will be back tomorrow.

Thank you for the video, the deprecate messages you showed on the debug log should not be a problem as it just warns that in the future versions of PHP some stuff might not work, but it is not related to the current version you have.

Would you please test by deactivating Toolset Access too, and create a new administrator user using the default WordPress Users menu?

See if with that user the same thing happens?

The reason behind the test is that it might be some capabilities change in the settings of Toolset you might have done in the past that is now causing the issue.

See if you can find a clue there, if no, I suggest that you temporarily copy your website to another server to test of the same thing happens or not.

Minesh will be available tomorrow to follow up.

Thanks.

[Eric]

Hello Christopher, thank you for stepping in for Minesh. I discovered the issue. The ModSecurity firewall was putting up random false positives. I apologize for the inconvenience as the issues were only happening for custom post forms with notifications. It still baffles me. Nonetheless, thank you and Minesh for your time and support. I appreciate it. 🙂 Eric

[Minesh]

Glad to know that you found the root cause. If no further help required I encourage you to mark resolve this ticket.

[Eric]

Can the public view this ticket? If so, before I close it, can you please redact any sensitive information in this ticket? I would appreciate it. 🙂 Eric

[Minesh]

You can check this ticket and let me know what information exactly you want to remove from what reply.

I already removed the video links you shared.

[Eric]

Thank you. I think we're good. I appreciate your help. 🙂 Eric