Cannot re-order repeatable fields in form using mobile (touch screen) devices

This support ticket is created 2 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 1 reply, has 2 voices.

Last updated by Shane 2 years, 11 months ago.

Assisted by: Shane.

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January 4, 2022 at 9:18 am #2258165

Charlie

I cannot re-order gallery images in a Toolset Post Form using mobile devices.

I have a repeatable custom post field for gallery images and have included this in a Toolset Post Form.
While the re-order handles work when using the form on a computer (with mouse), they appear to be inactive on mobile devices. I have tried e.g. Android phone and Amazon Kindle Fire.

Should I expect the handles to work with touch screen devices?

I can provide admin access on request.

January 4, 2022 at 8:39 pm #2258657

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Charlie,

Thank you for getting in touch.

We were able to replicate the issue. It would appear that this functionality occurs on a mousedown event and should work on mobiles. However I would recommend that you open a feature request with our team in order for them to update this to work with touch events as well.

To open a feature request you will need to go to the link below.
https://toolset.com/home/contact-us/suggest-a-new-feature-for-toolset/

From there you will need to provide as much detail about the feature as possible.

Once you've submitted the feature request it will be reviewed by our team and assigned a priority based on user requests for said feature.

It should be noted as well that this can take a bit of time to go through the entire process.

Thanks,
Shane