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[Resolved] Cannot install the plugin

This support ticket is created 4 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 1 reply, has 2 voices.

Last updated by Shane 4 years, 2 months ago.

Assisted by: Shane.

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#2223371

I am trying to: install the plugins

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

An error of type E_ERROR was caused in line 887 of the file /home/uyuamrav/public_html/wp-content/plugins/types/vendor/otgs/installer/includes/class-wp-installer.php. Error message: Uncaught Error: Call to undefined function simplexml_load_file() in /home/uyuamrav/public_html/wp-content/plugins/types/vendor/otgs/installer/includes/class-wp-installer.php:887 Stack trace: #0 /home/uyuamrav/public_html/wp-content/plugins/types/vendor/otgs/installer/includes/class-wp-installer.php(93): WP_Installer->load_repositories_list() #1 /home/uyuamrav/public_html/wp-content/plugins/types/vendor/otgs/installer/includes/class-wp-installer.php(74): WP_Installer->__construct() #2 /home/uyuamrav/public_html/wp-content/plugins/types/vendor/otgs/installer/includes/functions-core.php(6): WP_Installer::instance() #3 /home/uyuamrav/public_html/wp-content/plugins/types/vendor/otgs/installer/installer.php(15): WP_Installer() #4 /home/uyuamrav/public_html/wp-content/plugins/types/vendor/otgs/installer/loader.php(166): include_once('/home/uyuamrav/...') #5 /home/uyuamrav/public_html/wp-includes/class-wp-hook.php(303): wpml_installer_instance_delegator('') #6 /home/uyuamrav/public_html/wp-includes/class-wp-hook.php(

#2223415

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Theodore,

Thank you for getting in touch.

You're currently experiencing this issue because the SimpleXML extension is either missing or not enabled.

To resolve this I recommend getting in touch with your host and allowing them to enable/install this module on your server.

Thanks,
Shane