Cannot install key, getting connection error

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 1 year, 4 months ago.

Assisted by: Minesh.

Author

Posts

September 17, 2024 at 10:26 pm #2748225

beverlyS

Tell us what you are trying to do?

Re-install key and getting this error - Connection error: Unable to get data from service. Detailed error: cURL error 28: Failed to connect to api.toolset.com port 443 after 10001 ms: Timeout was reached

What is the link to your site?
hidden link

September 18, 2024 at 5:31 am #2748414

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

As the error you shared, it seems there is firewall or some blocking at your end that blocks the request.

If that is the thing - can you please try to unblock the requests coming from the following:
- toolset.com - [108.158.186.3]
- api.toolset.com - [52.20.215.91]
- d7j863fr5jhrr.cloudfront.net - [13.33.123.116]

Please check the following related ticket that might help you:
- https://toolset.com/forums/topic/i-cannot-register-new-sites/#post-2676992