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[Waiting for user confirmation] cannot edit reference site

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 1 voice.

Last updated by Minesh 2 days, 15 hours ago.

Assisted by: Minesh.

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#2790814
Modifica-pagina-“Home”-‹-Therapists-—-WordPress-01-04-2025_10_49_AM.jpg

I edited the Spectra files to get it recognized by Toolset and I installed the reference site 'therapists'.
Now I'm trying to edit the home page but this is the error I get

TypeError: Cannot read private member #e from an object whose class did not declare it
at get text (hidden link)
at get length (hidden link)
at DM.isEmpty (hidden link)
at save (hidden link)
at hidden link
at 200000 (hidden link)
at hidden link
at hidden link
at hidden link
at Qr (hidden link)

#2791018

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I see you are using latest Toolset plugins and also other third-party plugins.

In order to minimize the cause of the issue and to ensure there is no conflict between the third-party plugins or theme you use:

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference?

#2791021

I deactivated all the unrequested plugins, so now only toolset suite is active, but the error persists

#2791025

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

That is strage. Have you try to switch to default theme twentytwentyone?
- Do you see any difference? if no:

Can you please share problem URL and admin access details where I can see the issue.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2791172

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I checked and yes I can see the issue.

I'm not sure what is causing the issue but the workaround would be from the edit post type page for the native post type "page":
=> hidden link

Set the "Editor" setting to "Classic" editor and then you will be able to edit the page.

*** Please make a FULL BACKUP of your database and website.***
Maybe there is some content/block that you added previously causes the issue. So you should try to delete sections using classic editor one by one and switch back to "block" editor and check what exactly causing the issue.