[Assigned] cannot delete relationship. critical error: Toolset_Element_Exception_Element_Do

[Author]

Posts

[Rita]

Hi there

This has suddenly started occurring. Presumably with a recent update?

I have two posts called Resource and Profile with an infinite relationship (many different resources can belong to many different profiles).

On either parent post I have a view displaying the related intermediary post.

Inside that view loop I have a link to delete the relationship:

[cred-delete-post action='delete' onsuccess='self']DELETE LABEL HERE[/cred-delete-post]

When a user, any user including admin, clicks the link to delete the relationship the current parent post crashes with a critical error - see screenshot attached.

The other parent post in the relationship displays as normal.

The relationship post is deleted.

Hoping you know what this is and can help me resolve it. I have never seen it happen in 13yrs using Toolset...

Thanks in advance!

Rita

[Minesh]

Hello. Thank you for contacting the Toolset support.

Can you please share problem URL where I can see the delete relationship link you added.

Also, please add 10-15 dummy posts that I can use to test the delete relationship funtion.

[Rita]

Hi Minesh

Thanks for coming back so quickly. This feels urgent.

I have created 10 dummy 'resource' posts for you. I have tagged a profile (my profile) to each one so you don't have to do that unless you want to. In my tests the author and/or user role didn't matter so here we have 10 x Resource posts created by Toolset Support (administrator) with an intermediary post linking the Profile post created by Rita Horne (administrator) to each one. You will see the related profile displayed at the bottom of the body text and author with the delete link "Untag Rita M Horne":
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The Resource posts are listed in the front-end 'Library' directory or in the Dashboard under Resources:
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I have also set the 'Profile-Resource' intermediary post to be listed in the dashboard menu so you can easily access it:
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The content template for the 'resource' post where the view to display the relationship is placed. Search for 'profile-parents-for-resource-collaborated' to find it:
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The above mentioned view called 'profile-parents-for-resource-collaborated' where the delete shortcode is placed:
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Standing by!

Rita

[Minesh]

I can see the error when i try to delete the post but this is strange. No other user reported same issue recently or before.

- Have you changed anything with the post relationship?
- your goal is to disconnect the intermediary post - correct?

It seems the site you shared is production site and I can not troubleshoot on that. I need a test site that should be 1:1 copy of your current site and then I will try to investigate this further.

[Rita]

Hi Minesh
Yes its very odd. In 13yrs building with Toolset I have never seen it either.
It feels like the site thinks there is something in the database that doesn't exist.
I haven't changed anything around post relationships and have this same setup on other sites.
Will create a duplicate site you can test with.
Coming back to you.
Rita

[Rita]

Hi Minesh
I have created a duplicate site for you to test.
Please provide a private reply to send you the info?
Rita