Cannot Connect Related Custom Post Type

This support ticket is created 3 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by Jamal 3 years, 5 months ago.

Assisted by: Jamal.

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Posts

May 25, 2021 at 10:30 am #2067423

mattL-11

I am trying to:
Connect a custom post type to a post. Previously functioned as expected, however options aren't available to do this. I'm not sure if this is related to an update?

I expected to see:
Button to connect to custom post type Cruise Ship

Instead, I got:
Widget areas ,but not functionality to connect.

May 25, 2021 at 11:52 am #2067565

Jamal

Hello and thank you for contacting the Toolset support.

I tried to reproduce this issue on a clean install with all the possible relationships, and the issue did not appear:
- One-to-one.
- One-to-many.
- Many-to-many.
You can check my test site with this URL hidden link

This means, that some other components(theme/plugins) are contributing to this issue. Please check if this issue appears when:
- Only Toolset plugins are activated. It will tell us if there is an interaction issue with another plugin.
- The theme is set to a WordPress default like Twenty-Twenty. It will tell us if there is an interaction issue with your theme.
If the problem disappears, start activating one at a time to track where the incompatibility is produced.

If this does not help find the cause of the problem, I'll need to take a copy of your website and debug it locally. Your next reply will be private to let you share credentials to your website safely. I'll install a plugin(Duplicator, or All In One Migration) and will take the copy.

May 26, 2021 at 11:30 am #2068853

mattL-11

Hi,

We were able to get it working again by duplicating the post, then the options to connect were available.
I'm not sure what the problem was here.

May 28, 2021 at 9:08 am #2070957

Jamal

My apologies for the late reply, but I do not work on Wednesdays and Thursdays, as you can see on my profile page https://toolset.com/forums/users/jamal-b/

I assume that you don't need any further support for this, right?
Let's mark this ticket as resolved, and you can open a new thread or chat whenever you need assistance or you have a question.

All the best,
Jamal