[Resolved] Cannot access the Page in the backend when Toolset Type plugin is active.

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[amandaw-4]

I am trying to: When we go to the Page in the backend, just white screen with an error that says "There has been a critical error on the site...". If we deactivate Toolset Type plugin we can open the Page in the backend without issue.

Link to a page where the issue can be seen: hidden link

I expected to see: the pages we've created so we can add or edit them

Instead, I got: White screen of death

[Christopher Amirian]

Hi,

Welcome to Toolset support. WOuld you please follow the steps below to enable the WordPress debug mode, so instead of the critical error you will get the actual PHP error under the hood?

That will help us to identify what might be the problem cause.

Would you please access your website files and edit the "wp-config.php" file on the root folder of your WordPress installation and add the code below into the file:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', true );

Please add the code above the line below:

/* That's all, stop editing! Happy blogging. */

Thanks.

[amandaw-4]

The issue was resolved by our host. Thank you.