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[Resolved] Can not submit a new puppy from submit page using mobile phone

This thread is resolved. Here is a description of the problem and solution.

Problem:

The problem here is that the user had created a Form in Toolset Forms, but their guest users are not able to see the form on the frontend.

Solution:

Normally this happens when you have our Access plugin enabled, as it disable guest access to the frontend forms.

To resolve this you will need to adjust the permissions of your form by going to Toolset -> Access Control -> Frontend Forms and then ensure that the guest checkbox is ticked for your Form.

This support ticket is created 5 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 10 replies, has 2 voices.

Last updated by LisaA1200 5 years, 3 months ago.

Assisted by: Shane.

Author
Posts
#1314553

I am trying to:
Normally use mobile phone iPhone to add new puppies to site. The page is blank.
Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

#1314641

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Lisa,

Thank you for contacting our support.

Could you send me a link to the page where you are experiencing this issue on mobiles?

Thanks,
Shane

#1314811

hidden link

My clients use their phones and iPads to add new submissions, so I need this to work with all media please.
Not sure why it quit working.
thanks,

#1314953

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Lisa,

Its quite possible that I need to log in to see the form.

Could you provide some credentials that I can use to log in and check whats happening here?

Thanks,
Shane

#1314955

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Private fields

#1315025

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Lisa,

This works perfectly fine for me .
hidden link

I was able to create this test Dog through the form on my mobile.

Is the page still blank for you when you're logged in on your mobile?

Please let me know.
Thanks,
Shane

#1315127
IMG_0920.jpg

Yes, I just tried it from my iPhone and its blank. Here is a screen shot.

#1315591

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Lisa,

The issue is actually coming from our Access plugin where the form doesn't allow for guest users to have access to it.

hidden link

I went in and changed the permissions of the form so that guests are able to access the form.

Previously the user would've needed to be logged in under one of the following roles Admin, Editor or Author to see the form.

This should resolve the issue and clear up any confusion on this.

Thanks,
Shane

#1315939

Can you tell me where to make that change in case it happens to any of my other sites? Also may it might be something I may need for them to login if we need more security. I am hoping it is safe right now.

#1316423

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Lisa,

Sure the changes can be made by going to Toolset -> Access Control -> Frontend Forms and searching for your form to adjust the permissions.

hidden link

Also I had sent the direct link to the page in my previous post. However here is the link once more.

Thanks,
Shane

#1318195

My issue is resolved now. Thank you!