I created a map page this morning, which worked fine when I was at the office. Now I am triying to edit the page on the road, with the same PC but different network. display works but I cannot access the page in edit mode, I only get an error message. Why??
This is the page: hidden link
This might be just a temporary cache issue. Could you please try to clear it, in case you haven't tested it yet? If the problem persists, we might be facing an interaction issue with a third-party functionality, in this case:
- Deactivate all the plugins that are not related to WPML
- Switch for a moment to a WordPress default theme like Twenty Twenty-one
- If the issue is gone, activate one by one to see with which one there is an interaction issue
Could you please tell me the results of this investigation? Also, can you enable the debug mode? Just add the following code in your wp-config.php file:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );
After adding the code above, try to reproduce the issue again and check if you'll find a debug.log file inside the wp-content folder. If you locate it there, kindly send us the last lines here in the ticket.
I went back to the office, deactivated all plugins and switched to standard theme. the page could be edited again, but settings will not be fully saved
Especially I noticed the starting position for the map gets lost every time!
I activated debug mode, then tried to work with the original page. After that I tried setting up a new page with the map module and comparable settings. Most of the settings in Toolset stayed - except one:
The starting position of the map gets lost the moment I switch to edit mode! Why??? This is very annoying.
When I activated all plugins, there was no change to the problem.
And unfortunately there was no content written into the debug file whilst I did all this! 🙁
Maybe you can look directly at the server?
Regards, Axel
I found another possible solution for the problem: using "Deutschland" as default search value for the country would produce a good viewport size. Problem is, even though set it as default value for the field there's no search happening when the page is loaded. And also, the popup country list will show "Deutschland" twice in this case.
I'm not sure what exact problem should be focused here, could you please tell us the exact step-by-step in order to reproduce it? Also, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Please, let me know if you need any additional details. Have a nice day.
Just to make sure, do we have your authorization to make a copy of the website and migrate it into another server? In order to perform more complex tests without compromising the live production.
Thank you for the confirmation. Unfortunately not every client that provides the access info is also willing to allow the duplication procedure.
Moreover, we're receiving a permission error when trying to access the plugins page: hidden link. Therefore, we're unable to make a copy and install it in our servers.
May I kindly ask you to review it and change our user permissions? Please let us know.
Hi Mateus,
can you please open another private message form, so I can send you different credentials? Because of other problems which didn't relate to toolset I moved the whole project to another server. hidden link
Unfortunately the 'shop manager' role will not be enough in order to debug this issue properly: hidden link. We're still unable to access the plugins page, and therefore, we cannot install a plugin to make a website copy and migrate it into another server.
I kindly ask you to review it once more. Thank you.
I checked this out but so far I couldn't find a fix for it. I asked my colleagues to have a look at this issue in order to see if there's anything I'm missing.
I'll come back to you here as soon as one of my colleagues reply back to me (which it shouldn't take long).
May we kindly ask you to replicate your issues in a clean install having only the Toolset plugins? I'll provide with you an automatic login link to a Sandbox, where you can reproduce the problem and then we'll be able to check it better.
It seems that the error in the Maps block was caused after you tried to set a custom latitude and longitude for the default location, is that right? Since we're not so sure about this, we need to know this info from you.
Please replicate the problem in the Sandbox and let us know the exact step-by-step that you followed.
This is kind of a bad joke, right? I sent you access to the whole project, and now you tell me to reproduce it in a sandbox??? Including address database and everything to reproduce the map problem?
This is definately the worst "support" I ever recieved anywhere, what a complete waste of time! This was the second project where I suggested to license Toolset to a client. And probably the last.
