Thank you for contacting us. We are happy to help you out.
I'd like for you to check whether there is a conflict with some other plugin affecting this.
In order to minimise the cause of the issue and to ensure there is no conflict between any third-party plugin or theme you are using:
- Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
Yes I have done this and it still shows the same issue on the website. Due to the nature of the site, it cannot be done during business operating hours, but I am happy to show to the team after hours to give more details.