Skip Navigation

[Resolved] Boton de filtro no se abre en el teléfono móvil

This support ticket is created 5 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 -
- 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 -

Supporter timezone: Europe/London (GMT+00:00)

This topic contains 9 replies, has 2 voices.

Last updated by nuriaR-2 5 years, 10 months ago.

Assisted by: Nigel.

Author
Posts
#1188021

Buenos días,

Estoy construyendo una página web, tengo dos páginas que tienen filtros, una funciona correctamente si la miras desde el teléfono móvil.
En la página hidden link los botones de filtro se abren bién y no dan problemas ni en el ordenador ni en la pantalla del teléfono móvil.
Pero en la página hidden link el botón de filtro no funciona si lo miras desde el teléfono móvil, aunque si funciona desde la pantalla del ordenador.
Necesito que funcione desde el móvil también, es importante.

No entiendo que puede ir mal, pueden ayudarme porfavor?

Muchas gracias por su atención,

Saludos,

Núria

#1188121

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hola Núria

Ahora mismo las páginas tienen un error fatal y no puedo verlas.

No sé por que pero el información debug no incluye una lista completa de los plugins que tienes activados, y no puedo acceder al sitio con las credenciales proporcionadas.

¿Puedes revisarlas para que puedo acceder a ver lo que tienes?

#1188123

Hola Nigel,

La web ya está operativa otra vez. He restaurado una copia de seguridad y ya funciona.

#1188124

te copio aquí la nformación debug:

{"core":{"Wordpress":{"Multisite":"Yes","SiteURL":"https:\/\/connectats.cat\/vallderibes","HomeURL":"https:\/\/connectats.cat\/vallderibes","Version":"5.0.3","PermalinkStructure":"\/%year%\/%monthnum%\/%day%\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, wp_block, elementor_library, cred-form, cred-user-form, scheduled-action, wp-types-group, wp-types-user-group, wp-types-term-group, product, product_variation, shop_order, shop_order_refund, shop_coupon, gp_elements, view, view-template, professional, oferta-de-feina, immoble, anunci, comercos, bar, restaurant, cred_rel_form, generate_page_header","PostSatus":"publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, in-progress, failed, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, hidden"},"Server":{"jQueryVersion":"1.12.4","PHPVersion":"7.1.26","MySQLVersion":"5.6.40","ServerSoftware":"Apache"},"PHP":{"MemoryLimit":"768M","UploadMax":"128M","PostMax":"128M","TimeLimit":"120","MaxInputVars":"3000"}},"plugins":{"active_plugins":{"woocommerce-gateway-stripe\/woocommerce-gateway-stripe.php":{"WC requires at least":"2.6","WC tested up to":"3.5","Woo":"","Name":"WooCommerce Stripe Gateway","PluginURI":"https:\/\/wordpress.org\/plugins\/woocommerce-gateway-stripe\/","Version":"4.1.14","Author":"WooCommerce","AuthorURI":"https:\/\/woocommerce.com\/","TextDomain":"woocommerce-gateway-stripe","DomainPath":"\/languages","Network":false,"Title":"WooCommerce Stripe Gateway","AuthorName":"WooCommerce"},"woocommerce-services\/woocommerce-services.php":{"WC requires at least":"3.0.0","WC tested up to":"3.5.2","Woo":"","Name":"WooCommerce Services","PluginURI":"https:\/\/woocommerce.com\/","Version":"1.18.0","Author":"Automattic","AuthorURI":"https:\/\/woocommerce.com\/","TextDomain":"woocommerce-services","DomainPath":"\/i18n\/languages\/","Network":false,"Title":"WooCommerce Services","AuthorName":"Automattic"}},"mu_plugins":[],"dropins":[]},"theme":{"Name":"GeneratePress","ThemeURI":null,"Author":"\u003Ca href=\u0022https:\/\/tomusborne.com\u0022\u003ETom Usborne\u003C\/a\u003E","AuthorURI":null,"Template":"generatepress","Version":"2.2.1","TextDomain":null,"DomainPath":null},"extra-debug":{"access":{"rules":{"types":[],"taxonomies":[]},"debug":[],"settings":{"types":[],"tax":[],"third_party":{"__CRED_CRED":{"__CRED_CRED_GROUP":{"permissions":{"delete_other_posts_with_cred":{"roles":["administrator","editor"]},"delete_own_posts_with_cred":{"roles":["administrator","editor","author","contributor","subscriber"]},"edit_other_posts_with_cred_557":{"roles":["administrator","editor","author","contributor"]},"edit_own_posts_with_cred_557":{"roles":["administrator","editor","author","contributor","subscriber"]},"edit_other_posts_with_cred_560":{"roles":["administrator","editor","author","contributor"]},"edit_own_posts_with_cred_560":{"roles":["administrator","editor","author","contributor","subscriber"]},"edit_other_posts_with_cred_558":{"roles":["administrator","editor","author","contributor"]},"edit_own_posts_with_cred_558":{"roles":["administrator","editor","author","contributor","subscriber"]},"create_posts_with_cred_82":{"roles":["administrator","editor","author","contributor","subscriber"]},"create_posts_with_cred_546":{"roles":["administrator","editor","author","contributor","subscriber"]},"create_posts_with_cred_536":{"roles":["administrator","editor","author","contributor","subscriber"]},"create_posts_with_cred_265":{"roles":["administrator","editor","author","contributor","subscriber"]}},"mode":"permissions"}},"__CRED_CRED_USER":{"__CRED_CRED_USER_GROUP":{"permissions":{"edit_other_users_with_cred_318":{"roles":["administrator"]},"edit_own_user_with_cred_318":{"roles":["administrator","subscriber"]},"create_users_with_cred_294":{"roles":["administrator","subscriber","guest"]}},"mode":"permissions"}}}},"errors":[]},"types":{"add_resized_images_to_library":0,"register_translations_on_import":1,"images_remote":0,"images_remote_cache_time":"36","help_box":"by_types","hide_standard_custom_fields_metabox":"show","postmeta_unfiltered_html":"on","usermeta_unfiltered_html":"on"},"installer":{"version":"1.8.26","repositories":{"wpml":{"api-url":"https:\/\/api.wpml.org\/","products":"http:\/\/d2salfytceyqoe.cloudfront.net\/wpml33-products.json","subscription":""},"toolset":{"api-url":"https:\/\/api.toolset.com\/","products":"http:\/\/d7j863fr5jhrr.cloudfront.net\/toolset33-products.json","subscription":{"key":"jvevWlJFBc","data":{"subscription_type":7527,"expires":"2019-12-01","status":"1"},"registered_by":1,"site_url":"https:\/\/connectats.cat\/vallderibes"}}},"instances":{"\/home\/connec75\/public_html\/wp-content\/plugins\/types\/vendor\/otgs\/installer\/installer.php":{"bootfile":"\/home\/connec75\/public_html\/wp-content\/plugins\/types\/vendor\/otgs\/installer\/installer.php","version":"1.8.26","args":{"plugins_install_tab":"1","repositories_include":["toolset","wpml"]}}}},"CRED":{"wizard":1,"cache_notice":1,"export_settings":1,"export_custom_fields":1,"autogeneration_email":{"subject":"Welcome new user","body":"[username]Your username is: %cuf_username%[\/username]\\n[nickname]Your nickname is: %cuf_nickname%[\/nickname]\\n[password]Your password is: %cuf_password%[\/password]"},"dont_load_cred_css":1,"enable_post_expiration":0},"views":{"views_template_loop_blog":0,"wpv_bootstrap_version":1,"wpv_custom_conditional_functions":[],"wpv_custom_inner_shortcodes":[],"wpv_debug_mode":"","wpv_debug_mode_type":"compact","wpv_map_plugin":0,"wpv_show_hidden_fields":"","wpv_saved_auto_detected_framework":"","wpv_codemirror_autoresize":0,"wpv_enable_pagination_manage_history":true,"wpv_enable_parametric_search_manage_history":true,"support_spaces_in_meta_filters":true,"allow_views_wp_widgets_in_elementor":true,"views_template_for_restaurant":126,"view_cpt_restaurant":261,"view_cpt_anunci":619,"view_cpt_immoble":"563","view_cpt_oferta-de-feina":615,"views_template_for_anunci":617}}}

#1188170

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Ya lo tengo, pero este información no incluye los plugins activados, no sé por que.

Pero, por inspeccionar la página desde el front-end me parece que la tema ó uno de los plugins hace unos cambios al HTML (que se hace por JavaScript; si desactivas JS el botón de filtro funciona tal como esperado).

Puedes identificar cual por desactivar todos los plugins menos Toolset y cambia tema a twentynineteen ó twentyseventeen, y volver a activarlos uno a la vez hasta que re-aparece el problema.

Dime lo que encuentras.

#1188204

He desconnectado todos lo plugins y los he ido activando uno a uno comprobando el funcionamiento del botón, he modificado el tema y cambiado por twentynineteen. Y no ha funcionado, ha seguido igual.

Los plugins que tengo activados son:
Classic editor (de wordpress)
Elementor
GeneratePress Premium
Relevansi
Woocommerce
Y los plugins de toolset: Access, Forms, Forms commerce and Views.

Y trabajo con el tema de GeneratePress.

#1188206

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

¿Puedo acceder al sitio yo mismo y hacer unas pruebas parecidas?

#1188214

Hola Nigel,

puedes entrar si quieres pero creo haberlo solucinado.
Ahora he modificado el css y he puesto el boton más centrado en la página y funciona. No entiendo muy bién porque pero funciona...
Saludos

#1188219

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Entonces me parece que el JavaScript que modificaba el HTML en pantallas pequeñas (que no es de Toolset) se inicia según el CSS, y los cambios en el CSS resulta que ya no inicia este JavaScript.

#1188220

My issue is resolved now. Thank you!