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[Resolved] Black screen/window, only when viewing Internet Explorer (11)

This support ticket is created 6 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 2 voices.

Last updated by Shane 6 years, 7 months ago.

Assisted by: Shane.

Author
Posts
#892301
blackwindow.png

I am trying to:

Display an archive

Link to a page where the issue can be seen:

hidden link

I expected to see:

The archive which is properly displayed on Chrome.

Instead, I got:

A black window appears in front of the archive. In fact, it only appears when the window is larger than a certain size. When resized to tablet or smaller size, the black window disappears.

Any experience with this?

#894326

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ruud,

Thank you for contacting our support forum.

I tried looking at this for you but your page doesn't even load.

Is this website on a private server?

Please let me know.
Thanks,
Shane

#894481

Hi Shane,

Nope, its public. Do you get an error message or is it simply not loading?
Are you able to visit: hidden link

Kind regards,
Ruud

#894605

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Screen Shot 2018-05-16 at 4.14.01 PM.png

Hi Ruud,

I was able to test this now and it displays perfectly fine for me. See Screenshot.

Thanks,
Shane