[Resolved] Bibliography page is not working

[Author]

Posts

[shelleyK]

I am trying to: display page content, but it is not showing on the front end.

Link to a page where the issue can be seen: hidden link

I expected to see: Web content.

Instead, I got: nothing but the default header and footer of the website, but no actual page content.

[Minesh]

Hello. Thank you for contacting the Toolset support.

The admin access details you shared works but do not have capability to access the wp-admin.

Can you please share admin access details or grant capability of admin to the current user which you already shared with me and I'm happy to review it.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

I found really weird thing that when I edit the content template you created I do not see any post type name under the "Usage" section. Please check the following screenshot: hidden link

This is not expected behavior there is something wrong either with setup or there is a conflict between the theme or third-party plugins you are using.

In order to minimize the cause of the issue:
*** Please make a FULL BACKUP of your database and website.***
Could you please try to resolve your issue by deactivating all third-party plugins as well as with the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference?

[shelleyK]

I haven't built that site so don't have all the information on how it was set up, though this exact same problem happened a couple moths ago, and it was fixed after I contacted support,

Is there anything you can do to help ?

[Minesh]

It seems here is the old support ticket with the same issue reported but I see Waqar does not offer any solution with the ticket and you fixed it on your own:
=> https://toolset.com/forums/topic/bibliography-page-not-displaying-on-the-from-end-of-the-site/

Do you know what steps you followed to fix that?

It seems after performing some actions on your site the issue arise again.

[shelleyK]

The problem seems to have disappeared now, I thank you kindly for your time sir, have a great day !

[Minesh]

Great - you can mark this ticket as resolved now 🙂