[Resolved] BBpress replies not showing

[Author]

Posts

[antonioS-7]

Hello,
I'm using the Toolset Starter theme with BBpress but the topic pages show just the "Reply to" form, not the existing replies.

How can i fix it?

[Christian Cox]

Hi, can you try the following troubleshooting steps first?
- Temporarily switch to a default theme like Twenty Seventeen. Deactivate all plugins except bbPress, Types, and Views, then test again.
- If the problem was resolved, reactivate the Toolset Starter parent theme first and retest. Continue reactivating your child theme, then other plugins, one by one until the problem returns. Try to pin down a specific combination of plugins that produces the problem.
- If the problem was not resolved, open the browser console and reload the topic page. Copy + paste any JavaScript errors in your next reply.
- Edit the Topic in wp-admin and check to see if any Content Template is assigned to the post. If so, disconnect the template and update the post. Test again.
- Check server logs to see if any PHP errors are registered when the topic page is loaded. If you are not familiar with server logs, I can show you how to activate them temporarily. Go in your wp-config.php file and look for

define('WP_DEBUG', false);

Change it to:

define('WP_DEBUG', true);

Then add these lines, just before it says 'stop editing here':

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');

Reload the Topic page on the front-end of the site. If any server-side errors are thrown, this will create an error_log.txt file in your site's root directory. Please send me its contents. Once that is done, you can revert the changes you made to wp-config.php.

[antonioS-7]

Javascript Errors:

global.js?ver=1.0:124 Uncaught TypeError: Cannot read property 'top' of undefined
at belowEntryMetaClass (global.js?ver=1.0:124)
at global.js?ver=1.0:239
belowEntryMetaClass @ global.js?ver=1.0:124
(anonymous) @ global.js?ver=1.0:239
global.js?ver=1.0:124 Uncaught TypeError: Cannot read property 'top' of undefined
at belowEntryMetaClass (global.js?ver=1.0:124)
at global.js?ver=1.0:239
belowEntryMetaClass @ global.js?ver=1.0:124
(anonymous) @ global.js?ver=1.0:239
setTimeout (async)
(anonymous) @ global.js?ver=1.0:238
dispatch @ jquery.js?ver=1.12.4:3
r.handle @ jquery.js?ver=1.12.4:3

No error_log.txt has been generated.

[Christian Cox]

If you're seeing these JavaScript errors with only bbPress, Types and Views, and the Toolset Starter Theme parent active, then I'll need to take a closer look. I can log in to your wp-admin area and create a clone with the Duplicator plugin, or you can create one and post a download link for me. I will activate private reply fields here.

[Shane]

Hi Antonio,

As Christian is currently on vacation, I will be handling this ticket.

Could you let me know if the issue still remains on the wordpress default theme ? If not then I would recommend using a different theme as our Toolset Starter theme has been deprecated and will no longer be receiving any updates.

Thanks,
Shane

[antonioS-7]

Hi Shane,
there are no problems with other themes. Sorry but I can't change Toolster Starter with other themes.

[Shane]

Hi Antonio,

I tried taking a look at this on the backend but the credentials doesn't seem to work. Could you check on them and let me know.

Also it is very important to note that this theme isn't supported as it was deprecated. So no fixed will be provided if it is discovered that it is an issue with the theme.

I would recommend for the long term that you look at an alternative theme to continue with your site. If it is an issue with the theme you will need to contact a contractor in order to get this issue fixed.

https://toolset.com/contractors

Thanks,
Shane

[antonioS-7]

Hi Shane,
just updated the password. Please, try again.

[Shane]

Hi Antonio,

The problem here is that because you are using Views, The toolset starter theme is expecting you to assign a content template to the forum pages.

This isn't possible as views isn't able to create content template for these pages from BBpress. So it would require a change of theme to gain this functionality.

Thanks,
Shane

[antonioS-7]

I'm sorry, but I'm too far in the development to change the theme now. How can I solve it?

[antonioS-7]

Just tried to switch everything to the Genesis Framework. No changes.

[Shane]

Hi Antonio,

Since the theme has been deprecated we can no longer support it as our developers would no longer provide a fix. What you can do tho is to contact a contractor that should be able to resolve this for you.
https://toolset.com/contractors

You mentioned that the genesis framework themes don't work either ?

Also is BBpress a recent addition to the site ? and when did this issue started happening.

Thanks,
Shane