Back-end editing resets my multiple checkbox custom fields.

This support ticket is created 4 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Content-submission forms, Toolset Forms

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 4 years, 10 months ago.

Assisted by: Minesh.

Author

Posts

December 28, 2019 at 1:58 pm #1428925

diyanK

Hi team,

I have noticed some unexpected behaviour on one of my recent projects.

I have a bunch of custom fields to my custom post type.
However whenever I edit the post via the back-end, it seems to reset all checkboxes to “unchecked” status.
If I edit with a cred form on the front-end, things look normal.

Please check the following screen capture from my iPad where I show the problem:
hidden link

Thanks!
Diyan

December 30, 2019 at 5:44 am #1430895

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

We already know one issue that is related to the checkboxes field does not save its state with Toolset form and for that our Devs shared the following hotfix.

Can you please try to follow the instructions given with the following link and check if that helps you to resolve your issue:
=> https://toolset.com/errata/toolset-form-doesnt-save-checkboxes-field-values/

If the above hotfix does not help, I would like to debug this issue further.