[Resolved] Avada and Toolset conflict on siteground server – 500 error
This support ticket is created 7 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.
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I am running Toolset and Avada on a Siteground server and try to use php7. 5.6 words fine, but php 7 resulted in lots of different errors. Whenever i try to edit or create a post there were these kinds of errors.
Fatal error: Uncaught Error: Call to undefined method WP_Installer::d not be stored in "Select child fields from Child to be displayed in Post Relationship table"
Fixed options of unsaved checkbox / select / radio fields weren't sortable.
Fixed an issue when adding a existing field to another group.
Fixed an issue with cursor that was moved automatically to the end of slug input.
<h4>1.9</h4>
Release date: 2016-02-17
New: Taxonomy term meta (custom fields for taxonomy).
Major upgrade to user interface.
Renamed "Custom Fields" to "Post Fields".
Added post arguments "show_rest" and "rest_base" to options on post type edit screen.
Added ability to rename built-in post types "Posts", "Pages" and "Media".
Added new filter "wpcf_exclude_meta_boxes_on_post_type" that allows to exclude own Post Types from wpcf_add_meta_boxes() function in order to avoid adding Types met in /home/leaving2/public_html/wp-content/plugins/types/library/otgs/installer/includes/installer.class.php on line 481
I did a lot of experiments these days and was able to narrow it down. I installed Framework Reference installer and module manager and it changed all the weird errors to a 500 error. so i guess it was about some corrupted files from module manager. is that possible?
I found out that the 500 error has to do with Avada and Toolset. I can activate one of them, but not both. Both of them result in the 500 error when trying to edit or create a new post. But no more strange errors.
Thanks for consulting Toolset Support
I will be happy to help you with your ticket
In order to debug your site I would like you to share with me your site credentials. You can create a new admin user and delete it when I finish. I will also need your FTP credentials and your permission to deactivate/activate some plugins.
If you prefer I can install your site locally so your live site will not be affected.
Don't worry, I will leave your site as it was.
I am going to make your next reply private so you can share your credentials with me.
I have found your log errors, they are on /wp-admin folder. You have several core files within it. I am downloading the last one in order to try to get the debug data.
I have not permissions to get the debug log from /wp-admin/core.40054. Could you mind to ask SiteGround Support to get the gdb result of this core file?
thank you so much! I contacted siteground again, which i did many times in the past week. But with the more details now they were able to solve the issue. Here is the solution:
The issue was due to the fact that the opcache variables in your php.ini file were not defined globally.
I added the following line to your .htaccess file, and the issue is now resolved:
Code:
SetEnv PHPRC /home/eaving2/public_html/php.ini
i am very impressed by your support and the more i get to know toolset the more i like it!
best regards
Gerhard
This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.
