Skip Navigation

[Resolved] Authors have lost access to edit custom fields

This thread is resolved. Here is a description of the problem and solution.

Problem:
Authors have lost access to edit custom fields
Solution:
This issue is fixed with Toolset Types version 3.2.6.
Relevant Documentation:

This support ticket is created 5 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 0.82 hours from now. Thank you for your understanding.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: 

This topic contains 6 replies, has 3 voices.

Last updated by Bonnie 5 years, 8 months ago.

Assisted by: Minesh.

Author
Posts
#1201092

I updated to the latest version of WP Types this morning and made no further changes however my authors have lost access to edit Custom Fields. I have no idea why this has happened as I can see the fields when logged in as Administrator.

They had access before I updated the plugin. It disappeared immediately after.

The Access role assigned to them (example user Pam Arnott) is "Patient Experience" and they are editing the Custom Post Type "Patient Leaflets" which should have the "Patient Leaflet Information" custom fields showing on it and did until today.

I have provided login information and consent to you logging in to look.

#1201130

Diego Pereira
Supporter

Hello @Bonnie, welcome to the Toolset support Forum!

Some users reported a similar issue today, I'm checking to see if this is a known issue, and we'll send you feedback soon.

For now, please use a previous version available here: https://toolset.com/download/toolset-access/#changelog

All the best,
Diego

#1201139

How do I revert to a previous version?

#1201543

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - there is a known issue with the author role for now. We already escalated this issue to our next level support. Please hold on for further update.

#1202826

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I would like to inform you that we just published new version that is Types 3.2.6 and Access 2.6.2 which includes the hot fix to resolve the custom field display issue.

*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest official release version.
=> https://toolset.com/account/downloads/

OR

Please try to update all other Toolset plugins using installer. Please check the following Doc:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

#1203549

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Could you please confirm that after updating Toolset Types 3.2.6 and Access 2.6.2 help you to resolve this issue.

#1205616

This has resolved the issue.