This support ticket is created 3 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.
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Tell us what you are trying to do? Display author pages without critical error
Is there any documentation that you are following? no
Is there a similar example that we can see? i can provide links privately
What is the link to your site? i can provide links privately
Several years ago Toolset helped me create Author pages for authors of blog posts on my website. Several months ago those stopped working and now cause a critical error if the user clicks any links to the author pages.
I had help getting the Author set up/generated, to begin with (as I am not a proficient coder), and I believe we added some code to the functions.php file of my WordPress Theme. Probably Toolset and WordPress have updated so much since the original implementation that automatically generating Author pages that I can style using Content Templates might be done differently these days.
For the time being, I have taking links to any blog posts of the website so users don't too easily click links to author pages and see the critical error alert, but I am wondering if a Toolset support agent could take a look at the current site to see if there is an easy fix to this problem as I would like to put the website blog back on the main menu.
I can provide a link to the website and the relevant pages in a private message.
Hello. Thank you for contacting the Toolset support.
Yes - sure.
Can you please share problem URL where I can see critical error as well as admin access details.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
Hi Minesh,
Thank you so much - it does now work!
I very much appreciate your help in taking a look for me.
So this line of code must have been necessary previously, but is no longer necessary. Is that correct? (Since it's been in there since the beginning of the site build and the site used to work fine with it there.)
Katrina
So this line of code must have been necessary previously, but is no longer necessary. Is that correct?
==>
Yes - that line of code is not required now.
