This thread is resolved. Here is a description of the problem and solution.
Problem:
The issue here is that the user is trying to update to Types 3.0 from the backend but they are updated to version 2.3 instead.
Solution:
This issue was actually fixed in our Types version 2.3.1 and should now give the correct update.
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This topic contains 10 replies, has 2 voices.
Last updated by 6 years, 7 months ago.
Assisted by: Shane.
I am trying to:
Update 16 client websites to Types 3.0. Types plugins are properly registered on all sites, although I often have to click on the 'Check for updates' link on the 'wp-admin/plugin-install.php?tab=commercial' page to get rid of the prompt to register the plugins.
I expected to see:
Types updated from 2.2.23 to 3.0.
Instead, I got:
Types updated to 2.3. This has now happed on more than half of the sites I'm trying to update, and it's proving to be a huge time sink. If I update Views first, that update succeeds, but the Types update still always goes to 2.3. If I update Types first, the Views update spins forever, and Views can no longer be updated.
I get the same result regardless of whether I use the 'wp-admin/plugin-install.php?tab=commercial' page, or update using the WordPress built-in plugin update process. Please see attached screenshots from two sites where I attempted the updates. On one I did Views first and on the other I did Types first.
A related issue is that with the update of Types to 2.3, the 'wp-admin/plugin-install.php?tab=commercial' page is no longer available, but the site also does not complain about the plugins not being registered.
Hi Shane,
I'm not sure either, but it happened on 14 of 16 websites so far (haven't tried the last 2 yet)! Don't you think this is worth investigating as a possible bug in the update process? It's really a huge pain in the butt not to have the auto-update work correctly on so many sites. Now, for all those sites, I have to manually remove the offending version, upload the correct version, and fix the registration. This also means a couple of minutes of downtime for each site.
I hope you'll take this seriously and investigate further, and consider offering a fix for sites that have erroneously updated to 2.3 when they were in fact properly licensed and should have updated to 3.0.
Please see from the screenshot that, after Types erroneously goes to version 2.3 instead of 3.0, there's no longer a Registered link next to Views. Also, and as mentioned above, the 'wp-admin/plugin-install.php?tab=commercial' page no longer works.
