[Resolved] Archive page blank on edit

[Author]

Posts

[nicolaS-3]

Hi,
I have an archive page with some complex block views that works perfectly on frontend but when I edit it I get a blank page. I read
https://toolset.com/errata/block-editor-failing-to-open-for-some-pages/
and updated Toolset Blocks to 1.6.16, but still got a blank page. I am sending you the console result, hope this helps.
Thanks
Nicola

[Christopher Amirian]

Hi Nicola,

Would you please create a backup of your website and after that delete the Toolset blocks plugin and install it from scratch by downloading it from:

https://toolset.com/account/downloads/ (Click the download manually link to see the Toolset Block)

Thanks.

[nicolaS-3]

Hello Christopher,
I did what you suggested but nothing changed, still blank archive page
Thanks
Regards
Nicola

[Christopher Amirian]

Hi Nicola,

Would you please create a copy/staging version of your website so we can do an investigation and troubleshooting there without the fear of breaking the website?

The process my break the website tat is why we need that.

Please set the next reply as private to provide the login info.

Thank you.

[Christopher Amirian]

Hi Nicola,

Thank you for the login information. I deactivated all other plugins except Toolset and now the archive works.

It seems to be a compatibility issue with one other plugin.

Please enable the plugins one by one ot see which plugin the problem is happening with.

Thanks

[nicolaS-3]

Hello Christopher,
sorry but the archive 2107 doesn't open even with all plugins deactivated other than Toolset. Also I have tried to activate the other plugins one by one and it never opens. Other archives work fine.
Do you want me to restore a backup ?
thanks

[nicolaS-3]

Hello Christopher,
any news ? thanks
Regards

[Christopher Amirian]

Hi there,

I did see the archive working ok. After your response I tried to double check but the login information is not working anymore?

Would you please give us either new login info or the one that works?

Thanks.

[Christopher Amirian]

Hi there,

I entered the website and as soon as I deactivated the Toolset Forms plugin the issue is fixed.

Most probably you used some sort of form inside there that causes the issue. Please deactivate Toolset form, and then go to the archive and remove any instance of forms you used and try to recreate the form.

Thanks.

[nicolaS-3]

Hello Christopher,
thanks for finding the issue, deactivating Toolset Forms I could edit the archive and remove the form. I thought that the issue was with the Kadence Modal so then placed the form in a modal on a test page (see page aa2) and it worked fine. I then put the modal and the form back into the archive and it still works, but it returns a strange message here (see picture), can you explain why ? they are exactly the same form and field ....
thanks

New threads created by Christopher Amirian and linked to this one are listed below:

https://toolset.com/forums/topic/split-form-error-when-used-ont-he-archive/

[Christopher Amirian]

Hi there,

As the original issue is fixed I'd appreciate it if we can set this thread as resolved. I will open up another one for the issue at hand regarding the form.

Thanks.