[Closed] Archive custom template doesn't work with Woocommerce views activated

[Author]

Posts

[Armand]

I am trying to: Make custom template taxonomy working

Link to a page where the issue can be seen: hidden link

I expected to see: hidden link

Instead, I got: default archive loop without custom content

[Minesh]

Hello. Thank you for contacting the Toolset support.

Can you please tell me are you using any other builder to build the archive?

Can you please share admin access details and let me check whats going wrong?

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Armand]

Hello,

I'm still waiting a response from you, since my last message.
Without any answer, I tried to go back to an older version of the plugin but the bug still occurs.

[Minesh]

I checked on your site and I can see you are using child theme and created the author.php file.

What template you created where its working - are you sure you are using same template? if yes:

In order to minimize the cause of the issue and to ensure there is no issue between the third-party plugins you are using:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference?