Allow re-open the closed ticket

This support ticket is created 6 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 1 reply, has 2 voices.

Last updated by Minesh 6 years, 6 months ago.

Assisted by: Minesh.

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May 1, 2018 at 8:08 pm #780927

kelvinL-2

Dear Sir/Madam,

Firstly I would like to give 100 scores to Toolset support. I understand closing the tickets is needed to clean up some irrelevant tickets, honestly, sometimes the ticket issuers may too busy and forget the question after a heavy workload. The closed ticket may not be solved, I suggest there is a reopen function for the support so that issuers won't need to create duplicated tickets. Reopen tickets can save the support time in reading the thread back and forth.

Hope Toolset will consider this usual function.

Best regards,

Kelvin.

May 2, 2018 at 5:29 am #782792

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Thank you for sharing your idea. I will forward your concern as a new feature request for assessment to people who are managing the new feature requests.

Please note that there is no ETA on it.