All translators have enabled the "edit_posts" checkbox but not working anymore

This support ticket is created 5 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Access plugin, Controlling access to content editing, Custom roles

This topic contains 5 replies, has 2 voices.

Last updated by Christian Cox 5 years, 4 months ago.

Assisted by: Christian Cox.

Author

Posts

August 21, 2019 at 3:48 pm #1321329

contact32

I am trying to:
Give translators access to Posts.

Link to a page where the issue can be seen:
*see screenshot of settings and combined with menu of Spanish translator. (settings from /wp-admin/admin.php?page=types_access&tab=wpml-group )

I expected to see:
Translators to have access to Posts.

Instead, I got:
Translators don't get any access (anymore) to the Posts section. We updated from v2.6 where we didn't have this issue.

August 21, 2019 at 7:16 pm #1321539

Christian Cox

Hello, can you take a screenshot of the settings for the Posts post type in Toolset > Access Control > Post Types tab? I will check your configurations and give you some feedback.

August 21, 2019 at 7:52 pm #1321575

contact32

Sure, here you go:

August 21, 2019 at 8:06 pm #1321593

Christian Cox

Okay this is unusual, in my local tests I was not able to replicate this problem on a clean site installation. I'm wondering if there could be a conflict with your theme or another plugin. Can you try these troubleshooting steps?
- Temporarily deactivate all plugins except Access, WPML, WPML String Translation, and WPML Translation Management.
- Activate a default theme like Twenty Nineteen, then test again.
- If the problem is resolved, reactivate your theme and other plugins one by one until the problem returns.
- If the problem is not resolved, I'll need to take a closer look. Please provide login credentials in the private reply fields here if necessary.

August 23, 2019 at 3:04 pm #1323131

contact32

It seems problem is related to the following module: https://wordpress.org/plugins/user-role-editor/

Perhaps to check where this is causing issues in your code?

August 25, 2019 at 4:10 pm #1323837

Christian Cox

Okay thank you for testing. I installed the User Role Editor plugin, but I'm not able to replicate the issue with the default settings. Perhaps there are some conflicting settings causing the problem. The User Role Editor plugin and the Access plugin are likely to cause conflicts with each other, because they have similar features for User Role management.

Does this User have more than one role assigned? If so, what are the Post permissions and WPML permissions for that role?