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[Resolved] All the products are redirecting to a single product

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 1 voice.

Last updated by Minesh 9 months, 1 week ago.

Assisted by: Minesh.

Author
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#2784553

Tell us what you are trying to do? Use the website normally

Is there any documentation that you are following? no

Is there a similar example that we can see? Go to homepage (hidden link), scroll down and click on any 'New Arrival' product link.

What is the link to your site? hidden link

#2784627

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I tried to click on the product displayed under the section 'New Arrival' and I can see all links working as expected. when I click on the product link, it displays its associated single post.

#2784750
Screen_Shot_2024-11-20_at_9.35.14_AM_optimized_1000.png

I have cleared both the local and the server cache, and I am still seeing the issue on my laptop and on my phone. They are all redirecting to the same product. Or the loop is defaulting to the same product on every page. I have included a screenshot of the product info that I keep seeing. Again, this is the INCORRECT info, and it is on ALL the product pages (that's what I'm still seeing)

#2784850

Your plugins are causing issues, and I need to turn them off until I can get them resolved

#2784938

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I would like to inform you that:

- we just release hotfix version for Toolset Blocks 1.6.18.
- We also release hotfix version for Toolset Access 2.9.2.

You can download it from your account's download page:
- https://toolset.com/account/downloads/

*** Please make a FULL BACKUP of your database and website.***
Can you please update All Toolset plugins to it's latest official version and I hope this will resolve your issues.

Can you please confirm you see the issue even after updating Toolset plugins.