I've been using Toolset for several years now, and I have some custom PHP hooks set up. Things like automatically naming new posts that are submitted by users and webhooks that send info to other tools.
Within just the past week or so, everything seems to have stopped functioning. New posts now show up titled something like "CRED Auto Draft ew;i2j3892jsmfdlsm" instead of "FirstName LastName" in my directory. I haven't changed anything in the code, and now I'm worried about updating the Toolset plugins in case something else breaks.
Was there a recent update that broke things or something? I checked my back-end and the code is still where it should be in the functions.php file, so that's not the issue. I'm trying to figure out what changed and how I can fix it. Thank you.
Hello. Thank you for contacting the Toolset support.
That means the hooks you added to generate the automatic post title is not get fired somehow. Either theme is changed or form ID or something else.
Can you please share problem URL for the form for which you added the hook as well as admin access details.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
Thank you for the logion information. Minesh will be available tomorrow. I tried to login to the website but the website has a 2 factor authentiocation preventing me to login.
Please deactivate the 2 factor authentication temporarily and reply back to inform us so Minesh can login.
Oh, I did forget that; I'm so sorry. There isn't a specific URL that's a problem, but here's where users go to submit the form that's not firing the hook code: hidden link
I did mention in my original post that the hook code is in the functions.php file, but I don't have FTP access set up right now, so we'll have to see if it's still accessible directly inside WordPress, or else I'll have to remember how to set that up (it's been a little while since I last set up FTP access).
When I review your site I found that your current theme is Divi.
- hidden link
And the code you added is to Divi child theme "Divi Child By Mariah Magazine".
What if you try to set the Divi child theme "Divi Child By Mariah Magazine" as your current active theme and check if that help you to resolve your issue.
