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[Resolved] After upgrade plugins, my website fails

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user is having issues updating the plugins.

Solution:

In this case I would recommend performing a manual update of the plugins by downloading them and uploading it to your website.
https://toolset.com/account/downloads/

This support ticket is created 6 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 7 replies, has 2 voices.

Last updated by Shane 6 years, 5 months ago.

Assisted by: Shane.

Author
Posts
#948482

After update Toolset Plugins (Toolset Access, Toolset Forms, Toolset Layouts, Toolset Types, Toolset Views and Toolset Maps), my website hide Layout list published and don't show me nothing in some Front end layout pages.
My website uses Divi theme and I still have to use Toolset Divi Integration plugin if I want to see Layouts in Divi theme. If I deactivate this plugin, I can't see layouts in my Divi theme, and in other message you tell me I can deactivate it cause new Layout integers this plugin. But if I do it, no layout is show in front end.

I have to reinstall a backup cause it's an active website with lot of users and I can't update Toolset plugins.

Can you tell me any solution to update this plugins or is an error you are solving???? I said this cause I found similar problems in technical support.

#948646

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Oriol,

Thank you for contacting our support froum.

You mention that the site fails. Are there any errors ? or is it just your page layouts become messed up.

Please let me know.

Thanks,
Shane

#949003

I can not see any error.
My published Layout list doesn't show any published Layout. It doesn't show no Layouts list.
In frontend, all pages where I use Layouts + Views failed and becomes grey too, but no error appears in browser console.

#949186

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Oriol,

Do you have a backup of the site's previous state? As i see that some of the layouts are not displaying correctly.

Please let me know.

Thanks,
Shane

#949237

Our website is about 15 Gb size.
Have you an FTP account where we can send you all the backup????

#949293

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Oriol,

Unfortunately no i dont :(.

We have some more updates that could resolve this as I knew some bugs were introduced in some updates.

Could you try updating again and see if the issue still remains.

Thanks,
Shane

#950107

I tried two or three times with the updated plugins. That's my problem.
Can we find another solution, please????
There is no way to send you my backup.
As I told you is a big website cause is on production and it has a lot of users.

#950335

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Oriol,

Could you send me a link to one of the pages that you are having the issue on so that I can check it out ?

Thanks,
Shane