[Resolved] After updating to new toolset types we receive script error on admin

[Author]

Posts

[sandorF]

Tell us what you are trying to do?
We have a multilangual site (en, hu, de) using wpml and toolset. EN and HU is active now. After refreshing toolset types, we recognized that the text editors and also toolset relations were not loaded in HU version (EN was OK). There have been some javascript errors, and also we got errors in debug log.

After trying to solve the problem on public site we cloned the website to a test server to check. We upadted the plugins one--b yone and last plugin was types. The error came with the upadate of Types.

Test site is hidden link (this is now a clone of the public website: hidden link)

Console mysql error we recive by laoding a hotel page admin only in HU version :
ReferenceError: wptCallbacks is not defined validation.js:392:5
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Yesterday on the public website the debug log was this:
[03-Dec-2018 15:36:54 UTC] PHP Fatal error: Uncaught Toolset_Element_Exception_Element_Doesnt_Exist: Unable to load posts 0 (0). in /wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/element/post.php:68
Stack trace:
#0/wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/element/element_factory.php(102): Toolset_Post->__construct('0', NULL, NULL, NULL, Object(Toolset_Element_Factory))
#1 /wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/element/post_translation_set.php(82): Toolset_Element_Factory->get_post_untranslated('0')
#2 /wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/element/element_factory.php(122): Toolset_Post_Translation_Set->__construct(Array, Object(Toolset_WPML_Compatibility), Object(Toolset_Element_Factory))
#3 /wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/element/element_factory.php(77): in /wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/element/post.php on line 68

Other error messages after changing settings and trying to solve the problem:
Toolset_Element_Exception_Element_Doesnt_Exist thrown
Unable to load posts 0 (0).

[Shane]

Hello,

Thank you for contacting our support forum.

Could you provide the credentials for your test site so that I can have a look ?

Thanks,
Shane

[Shane]

Hello,

I was able to get onto the site but wasn't able to log in.

Could you check the credentials on your end and let me know if they work for you ?

Thanks,
Shane

[Shane]

Hello,

I was able to log in successfully now,

However as you mentioned only the hungarian translation is having this issue.

Could you upload the previous version of Types so that I can see what it looked like before the update?
https://toolset.com/download/toolset-types/#changelog

Thanks,
Shane

[sandorF]

OK, I uploaded previous version, and now you can see there is no script error on HU hotel page.

[Shane]

Hello,

Did the password change?
I tried to log in with the credentials that were provided and I wasn't able to get on.

Could you let me know what is happening sos that I can take a look ASAP.

Thanks,
Shane

[Shane]

Hello,

Thats strange, I'm able to log in now.

I'm not able to replicate this locally, so I would need to grab a copy of your site so that I can submit it to our 2nd tier supporters for further debugging.

Please let me know if this is ok with you.
Thanks,
Shane

[sandorF]

Yes, that's OK, thanks.
Should you need to use the ftp, please provide us with an IP, we will alllow access.

[Shane]

Hello,

Sorry for the delayed response. I was trying to install the duplicator plugin on the site so that I can get a copy but it seems FTP access is required for me to install the plugin.

Could you install the plugin and create the package so that I can go ahead and download it ?

To do this you can follow the instructions in the link below.
https://toolset.com/faq/provide-supporters-copy-site/

Thanks,
Shane

[sandorF]

Sorry for my late answering. The deuplicator is up and working.
I created the packges: hidden link

[Shane]

Hello,

There has been a new release of WPML.

Could you update and let me know if the issue still remains ?

I'm currently downloading the duplicator package to have a look.

Thanks,
Shane

[sandorF]

Hi Shane,
Updated everything, but the problmem still exists.
Thanks,
Sandor

[Shane]

Hello,

Sorry if this is taking long as the queue is extremely busy at the moment and i'm also trying to replicate this on a fresh installation as well.

Thanks you for your patience and understanding.

[Shane]

Hello,

So I was able to get the Duplicator package setup and to my surprise the issue isn't there.

I suspect that it might be because of the difference in php versions.

What I recommend that you do is to update your php version from 5.6 to 7.0 and see if the same results appear.

Thanks,
Shane

[lilyB]

Hi,

I'm having this exact same issue. I'm getting the following javascript error on translated posts:

Uncaught ReferenceError: wptCallbacks is not defined
    at HTMLDocument.<anonymous> (validation.js?ver=0.1.2:392)
    at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-u&load[]=i-tabs,suggest,jquery-ui-position,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,underscore,shortcode,backbone,wp-util,moxiejs,pl&load[]=upload&ver=4.9.8:2)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-u&load[]=i-tabs,suggest,jquery-ui-position,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,underscore,shortcode,backbone,wp-util,moxiejs,pl&load[]=upload&ver=4.9.8:2)
    at Function.ready (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-u&load[]=i-tabs,suggest,jquery-ui-position,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,underscore,shortcode,backbone,wp-util,moxiejs,pl&load[]=upload&ver=4.9.8:2)
    at HTMLDocument.K (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-u&load[]=i-tabs,suggest,jquery-ui-position,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,underscore,shortcode,backbone,wp-util,moxiejs,pl&load[]=upload&ver=4.9.8:2)

In the primary language the wysiwyg field works fine, but in the secondary language it's missing buttons. See attached screencaps:

My php version is 7.1 so it isn't that