[Resolved] after update website showing posts showing products stoppped working

[Author]

Posts

[barbaraS-6]

I am trying to:

I haave checked the config and settings which is pre upgrade and cant find any settting problems

Link to a page where the issue can be seen:

hidden link

I expected to see:

the page with products

Instead, I got:

Nothing, this problem happened 3 days after update

Please note the url for admin may error and this can be selected on the right hand menu button look for login after following the link.

if you need ftp access please let me know. could you update me on david@bandwagon.agency

[Shane]

Hi Barbara,

Thank you for contacting our support forum.

I tried taking a look at this for you but i'm getting a page not found error when I try to navigate to the wp-admin link.

Could you check on this and let me know when I can log in.

Thanks,
Shane

[barbaraS-6]

go to this link hidden link this will give you 404 error thennow scroll down and on right hand side you will see Meta now select select log in

[Shane]

Hi Barbara,

I checked on this for you but i'm able to see the product here hidden link

Could you check on your end again and let me know.
Thanks,
Shane

[barbaraS-6]

I rolled the site, i have now installed again but holding back on the update of toolset as at this time i am unable to see the layout with in Toolset. Could you take a look and see why the layout cant be viewed and how do i move forward with the update and ensure nothing is over written plus the current layout will be editable?

[Shane]

Hi Barbara,

Would you mind if I took a copy of the website so that I can test this to see what the issue is?

Thanks,
Shane

[barbaraS-6]

fully welcome to look, would be great. to you have an email address to talk more directly

[Shane]

Hi Barbara,

I noticed that this site is not using our woocommerce views plugin.

I was able to setup the backup locally.

Could you let me know what to update so that I can replicate the issue.

Thanks,
Shane

[barbaraS-6]

please find screen shot attached the Templates were there before the upgrade but are now not being detected but they are running .

[Shane]

Hi Barbara,

I'm not understanding the issue here because I thought you said that the products were not showing up after an update.

I'm not sure which update was made .

You sent a screenshot about page templates for your posts. Could you let me know exactly the issue so that I can check on my side .

Also how to replicate the problem, what steps must be followed.

Thanks,
Shane