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[Waiting for user feedback] After selecting a filter, the last item disappears even if filters get cleared

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 3 replies, has 1 voice.

Last updated by Minesh 1 day, 12 hours ago.

Assisted by: Minesh.

Author
Posts
#2819437

I am trying to: Have all posts show.

Link to a page where the issue can be seen:

1. See this page: hidden link and observe the last item
2. Go to this link or follow the steps below and see the last item is no longer present: hidden link

Steps to trigger second link conditions:
1. Select any filter (I used the Organization item for my tests)
2. Deselect the filter
3. Go to the last page

I expected to see:
The last item at both links.

Instead, I got: The last item disappeared.

#2819449

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

First of all, based on the debug information you shared I find that you are using the outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version.

*** Please make a FULL BACKUP of your database and website.***

Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/

Alternatively, You can install/update Toolset pluigins using the installer plugin:
-https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

Can you please check once you update ALL Toolset plugins to latest release your issue is fixed.

#2819533

Hi there Minesh, thanks for your quick response!

I updated everything and am still getting the issue. Let me know what next steps should be.

#2819725

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please tell me what exactly the post title that you claim it is missing.

*** Please make a FULL BACKUP of your database and website.***

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference? if no:

I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.