Tell us what you are trying to do?
I migrated toolset to my new domain, but my toolset-map's markers are in different spots now and there are fewer of them.
Is there any documentation that you are following?
N/A
Thanks for your contact, and welcome to the Toolset support forum!
As a quick test, could you please try to remove the Toolset plugins and reinstall them? Please make sure to clear any existing cache on the website.
If the problem persists, we might be facing an interaction issue with a third-party functionality, in this case:
- Deactivate all the plugins that are not related to WPML
- Switch for a moment to a WordPress default theme like Twenty Twenty-one
- If the issue is gone, activate one by one to see with which one there is an interaction issue
Could you please tell me the results of this investigation? Also, can you enable the debug mode? Just add the following code in your wp-config.php file:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );
After adding the code above, try to reproduce the issue again and check if you'll find a debug.log file inside the wp-content folder. If you locate it there, kindly send us the last lines here in the ticket.
Thank you for your reply! I tried to remove and reinstall the plugins, but that did not work. I also removed all other plugins and changed themes and that also did not work. I'm not sure how to access the config file, could you help me with that?
Also, I took a screenshot of the console of my site, and it says the following:
I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Please, let me know if you need any additional details. Have a nice day.
We were trying to restore the original map creating a Toolset Map block in the 'database entries' page, and then we got this: hidden link
Did you delete the original page having this View? If yes, perhaps we'll need to recreate it.
Also, I have checked a possible issue with the field group used in the 'database entries' posts for example, which are displaying here: hidden link - it is missing an 'Address' field, and therefore the locations won't be showed in the Map.
So I've added it at the end of the field group, you can check it in the frontend: if you create a new Map based on this View, you'll see that it is listing the 'Luganda' post, because I have added a simple address to its correspondent field: hidden link. But I'm not sure if the location is right, it seems that not, could you please double-check it?
Another possible thing that you could try, in order to refresh the Maps settings, would be to recreate your API key. May I kindly ask you to give it a try?
We did not delete the page having that view, it's always been on the database and never changed. The view is using 'region' custom field as the location (instead of Address), which was working until we got the new domain. They show up, but in the wrong place.
I also changed the API key but that did not help - I still get the 404 errors that the marker cannot be found.
Please let me know what we can do.
Do we have your authorization to migrate the site to a copy hosted on our servers? In order for us to do more complex tests without compromising the original site.
I checked this out but so far I couldn't find a fix for it. I asked my colleagues to have a look at this issue in order to see if there's anything I'm missing.
We'll come back to you here as soon as one of my colleagues reply back to me (which it shouldn't take long).
Could you please try to perform the following steps in your database? Just make sure to have a complete backup for the website and of course, the database.
- Get access to your database
- Find the 'toolset_maps_address_cache' table
- Delete all registers there (only the registers, not the table itself)
Then, please check if it helps you to solve the issue. Moreover, for your information, we migrated the website to a copy version, and the problem does not seem to occur there, so we suspect it might be specific to your installation.
Kindly give the above steps a try and let us know how it goes. Thank you.
