[Waiting for user feedback] after a theme update im struggling to show info

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[martinP-13]

if you visit here (must be logged in (use toolset1 v@@FwYv4m# )
hidden link and in the date selector choose nov 2019 on the events under the 1st hover over the event
Novice AV Spaniel
CARMARTHENSHIRE WORKING GUNDOG SOCIETY 1 , now you will see judges and winner at the bottom of the list , this is populated with toolset it uses these 2 lines in my child theme using the event calendar template over ride
single-events.php
$additional_data['judgeOutput'] = do_shortcode( '[wpv-view name="judge-on-tooltip" wpvrelatedto="'.$post->ID.'" role="Judge"]' );
and
$additional_data['winnerOutput'] = do_shortcode( '[wpv-view name="view-to-show-all-dogs-related-to-an-event-tooltip-1" wpvrelatedto="'.$post->ID.'"]' );0

and in the 2nd template overide tooltip.php it uses these 2 lines
<div class="special-row-item-99"> <div class="tribe-event-additional_data">JUDGES: [[=raw judgeOutput]]</div></div>
and
<div class="special-row-item-99"> <div class="tribe-event-additional_data"> [[=raw winnerOutput]]</div></div>
as you see this works fine . (this is an old site)

i have updated theme and more important the events calendar hanged the structure of there plugins templates and dependants ( most annoying after much custom work and no warning)

so the equivalent page on my new site is here
hidden link

if you hover over the same events you will see that the judges and winner re now not found and the statement when there are no results is found.

the events calendar now uses the following to add extra info to the tooltip (this is how ever for there own additional fields)
hidden link

i have added the above 4 lines to the following file (the events calendar)
wp-content/themes/listivo-child/tribe/events/v2/month/ tooltip-extra-fields.php

as you see this does not find the info needed , in the functions.php i have the following added

add_action( 'tribe_template_after_include:events/v2/month/mobile-events/mobile-day/mobile-event/title',
function ( $file, $name, $template ) {
$template->template( 'month/tooltip-extra-fields' );
},
10,
3
);

can you please advise how i can drag this info in ? i have quite afew isues like this and hoping i can learn from this one sort the rest .. any logins needed can be provided , the site is backed up and can be worked on no problem,.

[Minesh]

Hello. Thank you for contacting the Toolset support.

Well - I will require admin access details in order to check your current theme template and once I review that I will be able to guide you in the right direction.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

I will require FTP/SFTP access details as well in order to access the theme files.

Can you please send that.

I have set the next reply to private which means only you and I have access to it.